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All reviewssan antoniohot food was hotbreakfast was deliciouspool and hot tubblackout curtainscleaning staffpull out couchexcellent place to stayevery morningthe breakfast areahome away from homecomfortable bedwill stay there againwould highly recommend this hotelfitness centerwe've stayedchecking out
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Reviewed October 3, 2017

The staff members were very polite and professional. They also asked us how our grandchild's birthday party went. They greeted us every time we came in or left the hotel. They responded quickly to any concerns or questions. They even were able to sell us pillows because other guests prior to our visit had requested this service. Now we sleep almost as well at home as we did at thee hotel. We will use this hotel every time we come to visit the grandkids. The only issue I had was the knob to change the shower to hand held was too high and stiff for me to operate. My husband had to struggle, but eventually got it.

  • Stayed: October 2017, traveled with family
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Review collected in partnership with Best Western
Thank jerrykM702DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded October 7, 2017

Thank you for taking time to write about your recent stay with us. We are delighted that you enjoyed your time and we were able to provide you with great service and amenities throughout your stay.  Enjoy the comfort of your Best Western Dream Pillows and we look forward to welcoming you and your family back in Lytle soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017

Wonderful customer service, I was greeted coming and going. Very clean room, kitchenette and bathroom. The king size bed and extra pillows were nice and comfy. I liked that there was a digital thermostat to control the A/C near the bed. The continental breakfast was very delicious.

  • Stayed: October 2017, traveled solo
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Review collected in partnership with Best Western
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded October 5, 2017

Thank you, we sincerely appreciate your feedback. It is gratifying for us you enjoyed your accommodations with us and that you experienced customer service at its best which is what we strive for. We hope to see you again soon.

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Reviewed August 31, 2017

Due to hurricane Harvey, we spent several night here and the staff was exceptional. The hotel was very nice and well maintained. The manager was extremely understanding. It was close enough to San Antonio for an easy day trip there.

  • Stayed: August 2017, traveled with family
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Review collected in partnership with Best Western
Thank travisl943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded September 16, 2017

Thank you for taking time to share your experience, we appreciated your generous comments regarding our facilities and services. We will be so happy to share this with our team members who indeed worked very hard to ensure that all of our guests were cared for in the time of the hurricane. Hurricane Harvey caused catastrophic flooding and disaster to many of the surrounding areas, this was indeed a very difficult time for so many people.
We look forward to welcoming you back to the Best Western Plus in the very near future.

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Reviewed August 24, 2017

When we arrived and checked in our person was nice and courteous. However, when the owners wife arrived and after watching the way the treated guest and potential guests(cancel people reservations while they were trying to check in, leaving them no where to stay after a long travel), I was mortified. She was extremely rude, stating she can change the rules anytime she wants and can do what she wants, then storming off. It was hard to witness and hard to want to stay there after that. You should never conduct yourself that way in front of customers. I will be taking my stay elsewhere next time. It is disappointing, not a whole lot of places to stay in that town, and the Best Western is a new place, but to be treated or watch someone else be treated that way is sad!

  • Stayed: August 2017, traveled with family
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Review collected in partnership with Best Western
1  Thank Q8117GFjosephh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded August 27, 2017

We are very cognizant of our services and strive to make our guests feel comfortable and accommodate them as much as possible. Our team members work hard and take pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best. Rules and regulations are in place and implemented to maintain a certain standard at our hotel and as much as we love pets our company currently has a No-Pets Policy.

This particular guest is a regular at the hotel was aware of the “No-Pets Policy,” had also called the day ahead if we were pet friendly was informed we do not allow pets at this hotel. As the guest was registering, his daughter walked into the lobby with the dog, the reservation was cancelled after he left.

It is our goal that every guest who enters our Hotel experiences the spirit of our hospitality. I would like to extend that hospitality to you and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Reviewed August 21, 2017

Rooms clean, great food, super nice staff. Plenty of parking, Love the feel of the country. Convenient on and off the highway. Peaceful surroundings. Clean pool and hot tub. Love the fact that they have a bar-b-que pit to cook on with all the supplies to cook.

  • Stayed: August 2017, traveled solo
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Review collected in partnership with Best Western
Thank I2866QRpamelat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded August 24, 2017

Thank you! Some of the most important aspects of a great hotel are the location, amenities, service and the ability to get a comfortable night sleep. There is nothing better to us than a happy and satisfied guest and we are delighted you enjoyed your stay with us. We look forward to welcoming you back soon!

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