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Reviews (209)
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All reviewssan antoniohot food was hotbreakfast was deliciousdefinitely stay here againpool and hot tubblackout curtainscleaning staffexcellent place to stayhotel experienceevery morningthe breakfast areahome away from homecomfortable bedwould highly recommend this hotelfitness centerwe've stayedchecking out
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Reviewed August 31, 2017

Due to hurricane Harvey, we spent several night here and the staff was exceptional. The hotel was very nice and well maintained. The manager was extremely understanding. It was close enough to San Antonio for an easy day trip there.

  • Stayed: August 2017, traveled with family
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Review collected in partnership with Best Western
Thank travisl943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded September 16, 2017

Thank you for taking time to share your experience, we appreciated your generous comments regarding our facilities and services. We will be so happy to share this with our team members who indeed worked very hard to ensure that all of our guests were cared for in the time of the hurricane. Hurricane Harvey caused catastrophic flooding and disaster to many of the surrounding areas, this was indeed a very difficult time for so many people.
We look forward to welcoming you back to the Best Western Plus in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017

When we arrived and checked in our person was nice and courteous. However, when the owners wife arrived and after watching the way the treated guest and potential guests(cancel people reservations while they were trying to check in, leaving them no where to stay after a long travel), I was mortified. She was extremely rude, stating she can change the rules anytime she wants and can do what she wants, then storming off. It was hard to witness and hard to want to stay there after that. You should never conduct yourself that way in front of customers. I will be taking my stay elsewhere next time. It is disappointing, not a whole lot of places to stay in that town, and the Best Western is a new place, but to be treated or watch someone else be treated that way is sad!

  • Stayed: August 2017, traveled with family
    • Value
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Review collected in partnership with Best Western
1  Thank Q8117GFjosephh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded August 27, 2017

We are very cognizant of our services and strive to make our guests feel comfortable and accommodate them as much as possible. Our team members work hard and take pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best. Rules and regulations are in place and implemented to maintain a certain standard at our hotel and as much as we love pets our company currently has a No-Pets Policy.

This particular guest is a regular at the hotel was aware of the “No-Pets Policy,” had also called the day ahead if we were pet friendly was informed we do not allow pets at this hotel. As the guest was registering, his daughter walked into the lobby with the dog, the reservation was cancelled after he left.

It is our goal that every guest who enters our Hotel experiences the spirit of our hospitality. I would like to extend that hospitality to you and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2017

Rooms clean, great food, super nice staff. Plenty of parking, Love the feel of the country. Convenient on and off the highway. Peaceful surroundings. Clean pool and hot tub. Love the fact that they have a bar-b-que pit to cook on with all the supplies to cook.

  • Stayed: August 2017, traveled solo
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Review collected in partnership with Best Western
Thank I2866QRpamelat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded August 24, 2017

Thank you! Some of the most important aspects of a great hotel are the location, amenities, service and the ability to get a comfortable night sleep. There is nothing better to us than a happy and satisfied guest and we are delighted you enjoyed your stay with us. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2017

Through the year I stay at many hotels for business and have paid 2+ hundreds of dollars per night and didn't even come close at some of them in receiving the hospitable and kind genuine service that I received at this location. Thank you Best Western of Lytle for making my stay a pleasant one. -Jeff

  • Stayed: August 2017, traveled on business
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Review collected in partnership with Best Western
Thank W3804ODjeffh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded August 20, 2017

We are truly humbled by your kindness. Our team members work hard and take pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best. Thank you, your words have been inspiring and motivate us to continue working hard to exceed our guests expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2017

See above. Excellent stay..excellent .. staff..professional & efficient & knowledgeable front desk, good breakfast, comfortable bed, room clean, full supply of towels, coffee packets & coffee maker in room but would have appreciated tea bags too.

  • Stayed: August 2017, traveled solo
    • Value
    • Location
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Review collected in partnership with Best Western
Thank dennisr5930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded August 20, 2017

Some of the most important aspects of a great hotel are its location, amenities, service and ability to get a great night’s sleep. We are absolutely delighted you enjoyed your stay with us, thank you. Come back and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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