First, we were given a smoking room when we had a reservation for non-smoking, as they said NO other rooms were available. Yes, it reeked of smoke!
Second, our toilet did not work. Supposedly the girl at the desk was the ONLY one working in the office for the entire booked hotel. She had no authority to fix the toilet, but offered for us to come get a plunger and fix it ourselves. At this point we ask to speak to the manager.
Third, we were told there was no manager on duty for the entire weekend in a booked hotel, and that "he did not want to be bothered." The desk clerk was rude and uncaring.
So we were forced to stay in a room that reeked of smoke and excrement all night.
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- Also Known As:
- La Quinta Motor Inn Lufkin Hotel Lufkin
- La Quinta Lufkin
- Lufkin La Quinta