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“Extremely disappointed!”

Restoration Wine Bar
Ranked #3 of 123 Restaurants in Lufkin
Certificate of Excellence
Cuisines: Wine Bar
Restaurant details
Reviewed July 22, 2014 via mobile

Went to eat here for my boyfriend's birthday. We were both really looking forward to coming since we love wine bars and couldn't wait until this one had opened. Upon arriving the atmosphere was great! There wasn't really anywhere to sit because it was slightly busy, but we found a table at the very back and sat down. We were soon politely informed that the table was reserved for the band although there was no sign informing anyone of that. We then decided that we would just sit at the bar, no big deal. Upon sitting at the bar it became like we did not exist. We had our drink order taken and informed our waiter/bartender that we would be eating. The drinks came and we were not approached again for a good 15-20 minutes. At this point we had been ready to order the whole time. I would have completely understood had our waiter/bartender been busy, but he was not, he was polishing glasses with a cloth! At this point we decided that we would just go somewhere else. I retrieved money from my purse in hopes of soon getting the check. Eventually he approached us asking if we wanted another drink and we told him we'd be leaving and for the check. We finally paid and left hungry. Food looked and smelled amazing. We were very let down by our first experience here, especially for his birthday of all times. It also doesn't help how another customer went on about how lovely their birthday experience was the same night and Restoration replying with glad we made your birthday experience great, or something along those lines. However not responding with even an apology for our experience with the same occasion. (Via Facebook) The saying, "Pouring salt in the wound" does apply here. From other's reviews it seems that it is probably a great place, just a very bad lapse in customer service. We will come back to give it one last chance, hopefully things will go much smoother.

1  Thank Lexi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (73)
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69 - 73 of 73 reviews

Reviewed June 17, 2014

We love this place. We go for lunch, dinner or just a glass of wine. They have such good food. Try the blue cheese burger or the pizza's, or the fruit & cheese tray. They have really nice wines. Live music most evenings. And the most friendliest staff ever! April is so nice & accomidating.

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1  Thank Kandee65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2014

Great customer service and delicious wine/drinks. The Happy Hour prices are awesome as well. A chic/modern atmosphere that is hard to find in Lufkin! Definitely a great place to go out for a date or with friends.

1  Thank Leslie C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 24, 2014

Restoration Wine Bar is a great, casual establishment, the latest addition in an ongoing effort to revitalize downtown Lufkin... and it is working! Sit at the bar for a nice glass of wine, or be seated and order a homemade pizza, flatbread, or cheese tray. Great vibe!

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1  Thank LufkinSid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2015
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Thank LioSQR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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