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“Rooms not cleaned well. NOISY room near busy road. Wireless didn't work right”

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Hampton Inn Hampton Inn and Suites Lufkin
Ranked #2 of 14 Hotels in Lufkin
Certificate of Excellence
Baltimore, MD
Level Contributor
182 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Rooms not cleaned well. NOISY room near busy road. Wireless didn't work right”
2 of 5 bubbles Reviewed July 8, 2010

Stayed here on a quick business trip in June 2010.

Very disappointed with this hotel all the way around. Rooms on the east end of this hotel are right next to an extrememly busy road which apparently every trucker in the State of Texas uses to haul their goods through at 3 AM.

Wireless internet works half the time and kept kicking me off. Actually, the room I was in had such a bad connection I might as well have just gone to Starbucks and paid $4.95 an hour.

And as others have noted, the cleaning people at this hotel do not spend much time in each room. My bathroom was disgusting, with hair in the tub and a commode that had not been cleaned well.

Also, having been a 4-year Hilton Honors Diamond, I am used to being offered an upgrade. The staff at this hotel didn't even mention my Diamond status and just gave me a standard room.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ravenboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    87
    55
    17
    14
    8
See reviews for
51
27
13
75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 15, 2009

Paid $300 for 2 nights in advance....no refund available. Staff was rude...elevator extremely slow...room was mediocre. This year they want $350 for two nights...I don't spend that much in Houston! Will stay anywhere but Hampton in Lufkin!!

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ddbet443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Captiva, FL
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed October 31, 2009

We stayed at the Hampton Inn. Our room had a huge area of mold on the ceiling and a large hole in the carpet just before you walked in the bathroom. The front desk clerk was not helpful so we asked for the manager to call us. We never received a call. We will not stay here again!

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MACowart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed October 15, 2009

Room was clean and plenty large. The hotel and the rooms are worn and need to be updated. When I arrived I waited at the front desk before the clerk came out of the back room to check me in. I am going to check out the Marriott down the street.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimthestonemaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 8, 2008

We booked a room five days in advance for a hurricane evacuation with check in on a Thursday. We received a call on Monday at 8:00pm cancelling our reservations. We were told the cancellation were due to a storm watch. My husband asks if we arrive on Thursday will your doors be locked and the answer was she didn't know. Nothing made sense and we were without a hotel room for the hurricane even though we called with plenty of advance notice. We then called Director of Communication of Hilton and were told they never close the hotels unless a mandatory evacuation is called. They really got to us. Don't count on them!!!! They will let you down and put the screws to you!!

  • Liked — Nothing
  • Disliked — They can't be trusted
  • Stayed September 2008, traveled as a couple
    • Value
    • Check in / front desk
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank desertdanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
326 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 469 helpful votes
5 of 5 bubbles Reviewed August 8, 2008

This hotel is very nice -

1 CLEAN
2 Quiet
3 Nice size rooms
4 Front desk is friendly
5 Good location
6 Brightly lit parking lot
7 Breakfast area is nice

My room also had a refrigerator and microwave. I like that feature!

I travel the country and am finding that some of the Hampton Inns are falling short on the cleanliness aspect. This hotel room was spotless. I have stayed here twice and I had a good experience both times.

There is a new looking Holiday Inn located next door. I have not stayed there but that hotel also looks nice. You may want to compare rates before making your decision.

  • Liked — Clean and quiet!
  • Disliked — Little bit pricey
  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
2 Thank Ultimatetravelking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed March 22, 2006

Great hotel for the business traveller. Rooms are large, clean bright and refreshing. Free wireless is complimentary & breakfast was nice. Hotel however does not serve Dinner, however you will find plenty of restaurants around Lufkin. Only one drawback, its on the main road and can get a bit noisy when the big rigs pass, however that is not a big price to pay for this hotel.

Stayed March 2006
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Hampton Inn and Suites Lufkin

Property: Hampton Inn Hampton Inn and Suites Lufkin
Address: 4400 S 1st St, Lufkin, TX 75901-7345
Phone Number:
Location: United States > Texas > Lufkin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Lufkin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Hampton Inn and Suites Lufkin 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Hampton Inn & Suites Lufkin hotel is located in East Texas, only four miles from Angelina County Airport and seven miles from Forestry Museum. Start your day with a free hot breakfast featuring our famous waffles every morning or grab Hampton's On the Run Breakfast Bags™ (Mon-Fri). Enjoy free high-speed internet access in every room, get caught up on work in our 24-hour business center or keep up your workouts in our fitness center. ... more   less 
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Also Known As:
Hampton Inn Hampton Inn And Suites Lufkin Hotel Lufkin
Hampton Inn Lufkin
Lufkin Hampton Inn

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