My husband and I stayed for two nights during Thanksgiving weekend and then again for two nights Christmas weekend. Both times we called, made reservations and requested a handicapped room because my husband has a broken leg and is on crutches. The first time we were there, we hung out the Do Not Disturb sign until we were ready to leave the room at 9:30 am, then removed the sign. When we returned we found that our room had not been cleaned at all. By then it was late so I just walked to registration, reported problem to clerk and requested new towels and wash cloths. The clerk never said a word to me, just handed me new towels. The microwave and coffee pot were arranged in such a way that the cords would not reach the outlet so we had to rearrange things so they could be plugged in.
The second time we were there, they had realized the outlet problem and had semi dealt with it by rearranging the microwave, but we still had to make adjustments to plug in the coffee maker. This time we did not hang out the Do Not Disturb sign so when the housekeeper knocked on our door about 9:00am, I told her we would be leaving the room about 9:30am. When we returned at the end of the day, the towels had been replaced but the wet washcloths were still hanging over the edge of the tub. When I went to prepare the coffee maker for the next morning, discovered that the coffee maker had not been washed but the coffee supplies had been replenished and the coffee maker unplugged. The TV never worked while we were there the second time. Yes, it was plugged in and we tried not only the remote control but also the power button on the TV. It just did not work. Even tried a different electrical outlet. By then we decided it was easier to just read because they weren't going to do anything about it at night anyway. Next trip we plan to stay at a different facility and won't go back there again.
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