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“Second Experience as Bad as the First”

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Quality Inn & Suites
Ranked #11 of 14 Hotels in Lufkin
Reviewed January 7, 2013

My husband and I stayed for two nights during Thanksgiving weekend and then again for two nights Christmas weekend. Both times we called, made reservations and requested a handicapped room because my husband has a broken leg and is on crutches. The first time we were there, we hung out the Do Not Disturb sign until we were ready to leave the room at 9:30 am, then removed the sign. When we returned we found that our room had not been cleaned at all. By then it was late so I just walked to registration, reported problem to clerk and requested new towels and wash cloths. The clerk never said a word to me, just handed me new towels. The microwave and coffee pot were arranged in such a way that the cords would not reach the outlet so we had to rearrange things so they could be plugged in.

The second time we were there, they had realized the outlet problem and had semi dealt with it by rearranging the microwave, but we still had to make adjustments to plug in the coffee maker. This time we did not hang out the Do Not Disturb sign so when the housekeeper knocked on our door about 9:00am, I told her we would be leaving the room about 9:30am. When we returned at the end of the day, the towels had been replaced but the wet washcloths were still hanging over the edge of the tub. When I went to prepare the coffee maker for the next morning, discovered that the coffee maker had not been washed but the coffee supplies had been replenished and the coffee maker unplugged. The TV never worked while we were there the second time. Yes, it was plugged in and we tried not only the remote control but also the power button on the TV. It just did not work. Even tried a different electrical outlet. By then we decided it was easier to just read because they weren't going to do anything about it at night anyway. Next trip we plan to stay at a different facility and won't go back there again.

  • Stayed: December 2012, traveled with family
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Thank tfj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 - 46 of 47 reviews

Reviewed October 23, 2012

Staff lady at check-in (Jesse) was very friendly and helpful. Room was clean, quiet, and everything worked as it should. Checkout next morning with Rachael was quick, efficient, and very pleasant. Much better than our last stay here. Nice folks, with a good restaurant inside the facility.

Room Tip: Ask if newer rooms are available.
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  • Stayed: October 2012, traveled as a couple
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Thank Greenfrogtrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

had resevations. Check in fast and easy. desk clerk very nice. room dirty and shabby. non smokeing room smelled of smoke that they tried to cover up with spray. sink would not drain. walls and carpet were dirty. save your money and stay elsewhere.

  • Stayed: September 2012, traveled with family
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Thank LeonardV196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2012

Bed was dirty so moved to another room. Tv remote didn't work. Bed and shower but not much else.

  • Stayed: June 2012
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Thank RodLang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

Had reservations and checked in w/o issues. After settling into room hooked up to wifi & found good signal strength but "local only" for quality inn unit. Tried several times and with another laptop as well. Called front desk & was told "try rebooting and restarting your browser". Did not work, of course. Walked to front office @ 9:00pm to use guest computer. No such thing provided or considered. Back to room somewhat disgusted. Decided to go after diet cokes. Called office and was told only machine on property was second floor in another building. It was not working. Walked to front office, again, and was told to go next door to the Holiday Inn Express or the Comfort Suites. They had drink machines. Wow! Have stayed at many different hotels & motels around the USA and never have we encountered such a lack of facilities for guests as this place. The clerk, Terren, was most apologetic but there was nothing she could do. Uncertain who the relief clerk was this morning @ 7:35am or so but she was sullen and not friendly with anyone, including the young many she was relieving. We will not be returning to this place as there are many other facilities up the road, although the room was quite acceptable otherwise.

Room Tip: If you need to stay in this area of Lufkin try the newer Comfort Suites or Holiday Inn Express nearb...
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  • Stayed: October 2011, traveled with friends
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1  Thank Greenfrogtrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2011

This is the dirtiest Quality Inn I've ever stayed at. We were forced to switch hotels after the one we were staying in decided to change their pet policy. Found this one online and since we'd be in town, on business 6-8 weeks, the weekly rate looked like a steal. Well, on this one you definitely get what you pay for. The first appearance is ok. Tons of workers outside their rooms, drinking, hanging out so with two young toddlers I wouldn't walk around without my husband. Thankfully we were put in the back where it was quiet. Upon entering our room we noticed it felt damp but somewhat renovated. Th fridge was cracked and there was plaster, from the renovations, all over the place. An infestation of spiders behind the door and dead bugs smashed on one of the walls. Bedding and towels extremely dingy, and all the bedding had either holes or stains. The mattresses were older and all you could feel were the springs. Found MARIJUANA in the bedside table. Thankfully I was able to clean it up before my children got to it. Didn't want to make a fuss as the front desk girl had been so sweet and helpful.
The next day I woke up with several bites on my body and upon further inspection found BED BUGS! Called the front desk who moved us to another room immediately and sent the manager to speak to us. She was very apologetic and comped our first night's stay and offered us a free breakfast in the restaurant. She was a very sweet woman.
Upon switching rooms we noticed our new one smelled of wet dog and a barn. This one was also damp. My heart husband has just returned from business, and was exhausted so we left it alone and sprayed half a can of Lysol. There was no phone in this room so we called from the old room and they told us just to take that one. There were also no towels, so the front desk had to bring us some. The good thing about this room however were the newer, pillowtop mattresses.
Go to following morning, woke up well rested. Housekeeping came and used a broom to sweep the floor. Not a vacuum, a broom! Needless to say, all it did was spread plaster, and crumbs from the kids, further into the carpet. Called the front desk who had housekeeping then come vacuum. It really did no good because the thing looked like it was on its last leg. Also do not walk around in bare feet as the carpet turns them black.
We are still currently at this hotel, searching for an affordable one that excepts pets. This place wouldn't be so bad if they got new linens, towels, etc, did some serious deep cleaning, including crevices and under furniture, and shampooed the carpets. The staff is awesome though.

  • Stayed: March 2011, traveled on business
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2  Thank GypsyB1tch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2010

just passing through the area and looking for a decent place to shower and sleep. The room was about average....but needed some deep cleaning/dusting in corners and behind the bed. The coffee maker was missing so we requested another one...only to find out the next morning it didn't work. The water pressure in the shower was the best of our 10 day trip....the only bad part is you don't want to get out of the shower! The bed was comfortable, but the rooms weren't very sound proof. Lots of slamming doors early in the morning meant we didn't need a wake up call!

  • Stayed: December 2010, traveled on business
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2  Thank alabamabeachgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 4306 S 1st St, Lufkin, TX 75901-7343
Location: United States > Texas > Lufkin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 14 Hotels in Lufkin
Price Range: $54 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
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