It's an older Holidome type of hotel with a massive atrium and pool area. To go from one end to the other was a trek. One of our rooms needed light bulbs. (3 were burned out) We took them to the front desk to ask for more and the desk clerk was very surly and said that maintenance had to do it. As we walked out we heard the maintenance man get the call on his walkie talkie and we told him we could just take the light bulbs back with us, which we did. He was very friendly.
Later, I called down to the front desk to get the access code for the internet. I was informed that it was on my key card packet and I should check there. I had it in my hand and looked and told them that it wasn't on the the packet. The man then told me the code. Never an apology or anything, just lots of condescension.
The next morning we ate breakfast at the restaurant in the hotel. Our waitress was very good and she told us that we should have gotten coupons for the breakfast when we checked in, which we did not. She also said we should have gotten coupons for a drink in the bar the night before. Nope, didn't get those either.
They are building a new Holiday Inn Express in Lubbock. If you can, stay there. It has to be better than this place was!
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- Also Known As:
- Holiday Inn Lubbock Park Plaza Hotel Lubbock
- Park Plaza Lubbock
- Lubbock Park Plaza
- Lubbock Holiday Inn