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Clarion Hotel
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Reviews (245)
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All reviewshuge atriumatrium areabit datedrefrigerator and microwavean updateexercise roomthe room was nicegreat place to staybiscuits and gravywafflesroomy
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196 - 201 of 245 reviews
Reviewed October 18, 2011

Great hotel, great location. Kids LOVE that the pool is indoors. Desk clerks were helpful with check in/outs.

  • Stayed: July 2011
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Thank Tzuniga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinMurray, General Manager at Clarion Hotel, responded to this reviewResponded October 20, 2011

Thank you for staying at the Holiday Inn Park Plaza. We appreciate your business and we hope to have the opportunity to serve you again in the near future. If you need anything, please do not hesitate to call.

Sincerely,

Kristin Murray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2011

Stayed here during a Tech game weekend. We were not attending this game but a concert. I was not told that I had a exterior room. And this was a girls trip (2 Moms and 3 kids) You would think for the money I paid for 2 rooms we would have had a interior room. This hotel needs to have a 2 star ranking since they still offer exterior rooms. I have stayed here before and I paid 1/4 the price. Crazy that they can raise prices 4 times the amount of normal rate and make you stay on the exterior. Also you do not get a free breakfast.... not even cereal or juice. Never stay there again.

  • Stayed: October 2011, traveled with friends
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Thank jcrandall55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinMurray, General Manager at Clarion Hotel, responded to this reviewResponded October 19, 2011

Thank you for taking the time to write a review on the Holiday Inn Park Plaza. We appreciate your business and appreciate you taking the time to review us on TripAdvisor. All feedback from guests is extremely appreciated, and your notes will be used to better train our staff and help us to improve our services and product. . I would love the opportunity to speak with you about your stay. Your business is important to us and we strive for all of our customers to have a pleasant experience. Please feel free to contact me at my direct line 806-784-1601 or by e-mail at kmurray@hipplubbock.com

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Reviewed October 11, 2011

I live about an hour outside Lubbock, & we stayed at the Holiday Inn Park Plaza for the weekend of my 30th birthday, so my husband & I could go "out on the town" in Lubbock. The hotel was suggested to me by my sister, who had a great experience the last time she was in Lubbock. The lobby receptionist was very nice, and gave us great directions to our room. She even gave me an enthusiastic "Happy Birthday" when my husband told her why we were there. When we got to our room, it was very clean and well maintained. The AC worked great, and the TV (which my husband promptly sat down to watch) had a great variety of channels. It was very close to any restaurant we wanted to go to, and to the bar we went to to celebrate with friends. It felt like we were right in the middle of anything we would need! So convenient! The hotel staff was always so nice and accommodating. I will definitely be staying here again the next time I come to Lubbock for a "vacation", and I will definitely recommend it to my friends! Thanks Holiday Inn!

  • Stayed: September 2011
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Thank TracyCakes10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinMurray, General Manager at Clarion Hotel, responded to this reviewResponded November 16, 2011

Thank you for staying at the Holiday Inn Park Plaza. We appreciate your business and we hope to have the opportunity to serve you again in the near future. If you need anything, please do not hesitate to call. Sincerely, Kristin Murray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2011

We stayed here during a football game, so prices all over town were inflated, as to be expected. We payed $209+tax, knowing it was too much, but expecting at least a clean, safe stay for the weekend. WRONG!!! When we checked in we were given two free warm beers and a key to SOMEONE ELSE'S ROOM!! Imagine my surprise when I walked in on that poor guy. Made me feel super safe. When I requested an 'interior room' they said they couldn't give me one, and repeatedly told me that "the room we gave you shows that it's clean and available." After 50 excuses, we got another exterior room. The room looked somewhat updated with regard to the 'newer' wallpaper and updated bed linens. The carpet was stained, and the bathroom wasn't very clean. To be honest, I tried with all my might to avoid touching the shower curtain the morning we were leaving b/c it was so gross. Coffee pot on a small, out of place table. No fridge or microwave. Certainly no frills hotel, but also NO extra effort from the cleaning staff! Also enjoyed the mounds of dust/hair on the top of the wall tiles in the bathroom. I'm just glad I was so exhausted I fell right asleep when we got back to the room that evening. Would stay in my car next time before staying here again!

Room Tip: I certainly did not feel safe with an exterior room. I strongly suggest requesting an interior room if you find yourself in a bind and have to stay at this hotel.
  • Stayed: October 2011, traveled as a couple
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Thank citygirlstuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinMurray, General Manager at Clarion Hotel, responded to this reviewResponded October 11, 2011

Thank you for taking the time to complete a Trip Advisor review. I apologize for the problems you encountered during your stay. I would love the opportunity to speak with you about your stay. Your business is important to us and we strive for all of our customers to pleasant experience. Please feel free to contact me at my direct line 806-784-1601 or by e-mail at kmurray@hipplubbock.com

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Reviewed October 6, 2011

Rooms are okay but not the greatest. Booked room though travelocity. I paid them and then the Holiday Inn also charged my checking account. Found this out through my bank statement. Hotel offered to remiburse me but I would have to wait 3 to 10 days. Pissed off in Oklahoma. Will not stay here again!

Room Tip: Inside room because the back side in facing the allyway.
  • Stayed: September 2011, traveled with family
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Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinMurray, General Manager at Clarion Hotel, responded to this reviewResponded October 11, 2011

Thank you for taking the time to complete a Trip Advisor review. I apologize for the billing issues from your last stay. I would like to discuss the problems with you so I can assure they have been corrected. Please feel free to contact me at my direct line 806-784-1601 or by e-mail at kmurray@hipplubbock.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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