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“Great hotel and wonderful staff” 5 of 5 bubbles
Review of Hampton Inn & Suites Lubbock Southwest

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Hampton Inn & Suites Lubbock Southwest
Ranked #1 of 64 Hotels in Lubbock
Certificate of Excellence
Frisco, Texas
2 reviews
“Great hotel and wonderful staff”
5 of 5 bubbles Reviewed June 25, 2014

The hotel was great and the staff went above and beyond. We were on a a family vacation and they were able to get us in without a reservation. The rooms were clean a spacious. Breafkast the following morning was excellent.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank rebecca l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 26, 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let the staff know that they helped make your trip great!

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Dallas, Texas
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed June 22, 2014

I stayed for 3 nights while traveling for work in Lubbock. Very nice hotel, definitely what you come to expect from Hampton Inn. I am afraid I have forgotten his name, but they gentleman on the afternoon/early evening shift is one of the nicest hotel staff I have encountered. As an example, after a very long, arduous workday, my coworker was disappointed to find that they were out of cookies. The employee offered to make more, even though I am sure it was past the time for cookies. Not only did he make them, he held several back to give to my coworker. As simple as this is, it made a big difference to her. The breakfasts were fresh and variety each morning. They had fruit available all day, which made a nice snack in the evening.
The only disappointment I had during my stay was the very small workout area. They do have an indoor pool, which is nice. However, they have one treadmill for use for 3 stories of guests. Two days I was unable to workout, as there was always someone using it. I tried over 2-3 hours and even joked with one guy that we were running down to try and catch it available. I am not sure where they could add an additional treadmill in the space they have, but i know it would make a lot of visitors happy.
Location was great, close to restaurants and the Loop for easy access to Texas Tech and the airport.
I would definitely use the hotel again.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jens808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 25, 2014
Thank you so your most recent stay and thank you for taking the time out to write a review. I understand you have a choice of hotel when here in Lubbock for business and I truly appreciate you giving us the opportunity to accommodate you. I'm ecstatic to know my team helped make your stay great, you'll definitely find that every time you come.

I do apologize that you weren't able to work out the days you were here, due to the fitness center always being occupied. Unfortunately, we don't have the square footage to add another equipment, but we do offer complimentary gym passes to our local gym that is less than five minutes from the hotel. We would love to drop you off and pick you back up, just for the inconvenience of leaving the hotel. We option is available for all of our guests.

If there's anything I could do to help make your stay better next time please don't hesitate to let me know.

We hope to see you soon, safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 19, 2014

This was an excellent hotel. Our family was here for 4 days and the staff was awesome! We were treated like family, Andy was so great and as well as the kitchen staff, Stephanie, and it didn't matter if we were a little late to breakfast! My room was amazing, felt like the ritz!

Room Tip: Stay on the 4th floor they were great!
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 21, 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Andy and Stephanie know that they helped make your trip great! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 17, 2014

Myself and two others came down for corporate training and had a lovely stay at this hotel. The staff was extremely polite and readily available when needed especially Mr. Diaz. The complementary breakfast and manager's reception are an exceptional way to show your guest how welcomed they are. We decided to hang out at the indoor pool for awhile and that was even a good experience. I would stay at this location again if I ever visited again. Thanks again for making our stay not stressful by any means so we could focus our time on our ever growing company!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shaack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 18, 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let John know that he helped make your trip great! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
willcox, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 11, 2014

The staff was VERY courteous and wanted to be sure everything was going ok ! The Clerk Kim Zion acted as if we were family ! Along with Staff member Stephanie (Kitchen) she was awesome , if we were a little late she would be courteous and wait for us every morning ! Stephanie in Housekeeping you were great at keeping our room clean and for finding my Lighting cord to my I pod that I left behind and called a family member to tell her I had left it. Thank you so very much for your honesty !!!! And to Lupe and Todrick thank you for your kindness and help and greetings in the afternoon! And Kim Thanks for taking care of my Grandsons sweet tooth (gummy Bears) and of course the Hot wheels car.. And Last but not least Andy thank you so much for your overwhelming kindness , you are a very kind hearted Employee and very hard to come by these days. I can't say enough about our stay except Thank you for everything and your kindness you are RATED # 1 in my Book. I will be back again and I will surely spread the word about Hampton inn in Lubbock Texas. If I left anyone out I am sorry but you were all Great and very kind ! Thanks again !

Room Tip: Really did not matter what room you slept in they were all nice and noise free !
See more room tips
Green Features: This hotel lives up to the environmental practices. They know what they are doing and do it like your suppose too ! They are a very very well ran business !
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 14, 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Kim, Stephanie (kitchen), Stephanie (housekeeping), Lupe, Todrick, and Andy know that they all helped make your trip great! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
4 of 5 bubbles Reviewed June 11, 2014

This is a nice hotel but the location could be better. Located in an industrial area behind car dealers and a motorcycle dealership. Also the price per night is high in comparison to the same chain in other locations.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank D K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 14, 2014
Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

This hotes is wonderful. The staff is very courtious and want to be sure you are happy. The clerk on duty, Kim Zion, helped us to get everyone in rooms for a wedding we were attending. The rooms are very clean. The best part was breakfast! It was great to have a warm breakfast of eggs and english muffin. The kids had to get waffles of course. Hard to beat this one and the price was lower than most others. This is a great place to stay. There is a movie theater nextdoor so easy to entertain the kids.

Room Tip: Call and talk to the clerk as they will get you the best deal!
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SunTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, June 11, 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Kim know that they helped make your trip great! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lubbock Southwest

Property: Hampton Inn & Suites Lubbock Southwest
Address: 5614 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Lubbock
#1 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Lubbock Southwest 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 
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Also Known As:
Hampton Inn And Suites Lubbock Southwest
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn Lubbock
Lubbock Hampton Inn

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