We have loved Steak N Shake since we ate at our first one years ago. The one in Lubbock seems overwhelmed! The place is small and there seems to always be a wait. Our recent trip found my son's chicken strips rubbery and we could tell they'd been sitting for a while. They brought new ones. While our wait staff was very nice, it took long stretches to get him back to us for refills. The staff seemed completely overwhelmed. I noticed lots of customers complaining about the food not being right/cold/rubbery. While we were thrilled to see Steak N Shake come to Lubbock, I won't be recommending it to anyone.