We booked this hotel using our mobile Priceline app and chose from a list of named Lubbock hotels.
The check-in was very friendly. However, upon entering our room, 314, we were greeted with a very strong air freshener smell and cigarette smoke smell. I returned to the front desk and received an upgraded room, 315. This room didn’t smell, and had a couch, fireplace, and kitchen. This room would be a nice set-up for an extended stay. It even had a little two seat dining table.
The bathroom was bright, modern, and well maintained. I was a little grossed out though when I found a dirty bath towel hanging on the back of the door that appeared to have blood spots on it.
The bed was a little weird, almost like it was an aerobed pillow top or something, but my husband and I agreed that we both sleep very well on it.
In the morning when we went down for breakfast, the whole third floor hallway smelled like cigarette smoke. The booking web site said that this is an all non-smoking hotel, but they are kidding everyone. When we returned from breakfast, the hall smelled less smoky, but the elevator smelled very strong from air freshener, much like the first room had the night before.
The free breakfast included my favorite Malted Waffles, and the Texas shaped waffle-maker. My husband ate the biscuits and gravy and my 6-year-old had fruit loops. Any hotel that offers breakfast and coffee gets points with me.
After breakfast we took my daughter to swim, and I was disappointed to find that the hot tub was empty with an out-of-service sign on it. My daughter said the pool was also too cold and she only swam for about 15 minutes.
Overall, we booked this hotel for the rate, pool, name recognition, and free breakfast. I would probably not return unless I were assured that the hot tub was in working order, the pool was heated adequately, and the hotel was truly 100% smoke free.
- Official Description (provided by the hotel):
- Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Palms Hotel Lubbock
- Best Western Plus Palms Hotel And Suites
- Best Western Palms Hotel
- Best Western Lubbock
- Lubbock Best Western