Well, the staff at this hotel were very friendly and tried to help. Having said that, our room phone didn't work, and the sleeper sofa was broken. Since we needed that bed, we got the room for free so no complaints about the employee's response.
Unlike most hotels, the room TVs have not been upgraded, so our bedroom TV (we had a suite) was a large CRT (non-flat screen) and the living area TV was a VERY small (like 19" or so) LCD flat screen. It looked odd hanging on the wall. Breakfast ended at 9am, when the food area was at least 75% full. They really should extend this since there is obviously a demand for it. Only 1 elevator, so at times there was a wait. Our bed was very soft and bounced like a waterbed.
- Official Description (provided by the hotel):
- Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more less
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- Also Known As:
- Best Western Plus Palms Hotel Lubbock
- Best Western Plus Palms Hotel And Suites
- Best Western Palms Hotel
- Best Western Lubbock
- Lubbock Best Western