My girlfriend and I stayed here on 4-10-13. The hotel had both of our cards on file. When checking out, I personally told the owner not to charge my card and to charge my girlfriend's work card instead. He said that he would not charge my card. He had previously told my girlfriend the same thing. Turns out he did charge my card, and he charged my girlfriend's card for the same night.
I called and spoke to the owner to get the situation straightened out. The owner was unbelievably rude, insulting, and condescending. I explained that he had charged my card after telling me to my face that he wouldn't, and he responded that "I don't even know that I talked to you." He told me that it was "impossible" that he double charged us without making inquiry into the problem. He told me that I should sue him instead of offering the type of assistance that a normal business owner would typically give to his customers. He made several disparaging remarks to me and essentially called me a liar. He did claim to refund my card (it remains to be seen if that will happen), but then he proceeded to charge my girlfriend's card again. Betting that we'll have to get all of this sorted out with the card companies.
I can't imagine why anyone would want to support this jerk's business. The place is nice enough, that's true. But don't expect any service if anything gets complicated. Best to stay away.
- Official Description (provided by the hotel):
- The largest, most comfortable rooms in Lubbock happen to be at the Arbor Inn and Suites, a family owned hotel that is sure to guarantee the luxury, comfort and enjoyments that you've been hoping for. Whether you are in town to visit your Red Raider, on a college visit, or just here to enjoy the panhandle, be assured that you will receive comfort, convenience and value with our hotel rooms with an average of over 450 square feet. Extended stay guests of Lubbock are welcome to stay in our rooms equipped with full kitchens. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Cheap Tickets, TripOnline SA and TravelClick so you can book your Arbor Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Arbor Hotel Lubbock