We arrived and initially saw what we expected, a dated construction that could benefit from some TLC, but not a problem. Then entered the small reception/breakfast area to check in, there was an overpowering smell of stale curry which was extremely strong, and I love Indian food, coming from the UK its our new national dish. The lady that checked us in was efficient, but not overly polite, there was no hello, please, thank you or have a nice day/stay etc.. and her appearance was rather shabby, more later. At this point we would have usually gone else where, but we had pre-booked and already paid.
We then entered our room, on opening the door we were met with a stale, damp, smoke smell, the previous occupants had obviously smoked and this was a non-smoking establishment, we left the door open for a while but it seemed to stay around.
The condition of the room and furniture was old and well used and whilst it was superficially clean it was in need of a thorough deep clean, the carpets had been vacuumed but were matted and sticky.
The good news was that the bed sheets had been washed and were clean (hence 2 stars rather than 1!), but they had several holes in and had passed their useful life and needed replacing.
'Free Breakfast' - well you get what you pay for - we entered the reception/breakfast area, and the curry stench remained which was not at all pleasant first thing in the morning, there were 2 tables with a total of 6 chairs, good job we were here relatively early we thought!
Yes and the coffee should be hot, but was luke warm at best, looked for a member of staff to ask for hot coffee, but no one around.....
What else was there, well 2 bagels and 3 muffins that had been cut in half, all looked rather stale so we passed on these, selection of 2 cereals and about an inch of milk left in the jug, still no one around to ask for more milk...
Orange juice was on tap so no problem here, until it tasted very sour and fizzy and was not drinkable.
Quickly gave up on breakfast and headed out, when we saw the member of staff that had checked us in the night before, she did not acknowledge us in any way and looked like a tramp, the oversized wooly jumper had a series of large holes down the front, it was difficult to comprehend why she would put this on to represent Super 8.
The good points, sheets were clean, room in the car park/lot and obviously the price, but do yourself a favour and check into as Best Western of similar, which we did on our return for similar price and totally different experience, professional & polite staff, very clean clean room, decent furniture, fresh breakfast, the manager just cared and had some pride!
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- Also Known As:
- Super 8 Lubbock
- Super Eight Lubbock