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“Nice, quiet, clean”

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BEST WESTERN PLUS Lubbock Windsor Inn & Suites
Ranked #20 of 68 Hotels in Lubbock
GreenLeadersSilver level
Level 5 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice, quiet, clean”
Reviewed November 12, 2006

Very nice, clean room. Extremely pleasant staff.

Warning on the breakfast: Make your own waffles for breakfast in a waffle-iron shaped like the state of Texas (ok, in Lubbock you get your kicks where you can!). There were: cerals, waffles, white bread, semi-white bread, donuts, biscuits and gravy, some old oranges and some very spotty, brown bananas, and a bowl of canned sweetened peaches. They also had whole milk, coffee, and orange and apple juices. God help you if you are a diabetic or on a low-carb diet and want to eat breakfast there!

Really, a very nice place to stay. The only substantial complaints we have are:

1) The high-speed internet (wireless) must have been on the completely opposite side of the building as it kept dropping us. It was also some of the slowest Internet service I've used since I had a 1200 baud phone modem.

2) When one puts out a "do not disturb" sign, one normally does not expect to get a phone call from housekeeping (i.e., being disturbed by) asking if we'd like to have our room cleaned.

Other than these two minor (for us) issues, we had a lovely stay. The staff was extremely pleasant.

  • Liked — spotless room, friendly staff
  • Disliked — breakfast
  • Tips/Secrets — It's on a one-way access road. You need to go to 50th street then head south on the access road to get to this place.
  • Stayed November 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Momzillasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternCares, Guest Experience Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, April 12, 2017
April 12 2017

Dear Guest,

Listening to our guests is most important to our ability to improve our service. As Guest Experience Manager, it is my responsibility to ensure every guest experience is satisfactory and above expectations. I have reviewed every Trip Advisor review for our property regardless of the review date to see how far we have come along or where we can improve.

It is with great pleasure to inform you since your original review; Our wifi has been upgraded to using lightning fast Fiber Optic internet service and our staff is friendlier as ever. We have ordered new refrigerators and microwaves for every guest room which have been delivered to our property and will be placed in every guest room. We have received pallets of brand new air conditioning units which are replacing current air conditioners that are being installed as I write this response. This is a preview the good things coming to our property. Since your visit over 10 years ago, our beds are even more comfortable as ever. At Best Western Plus Lubbock Windsor Inn - our pride is providing a comfortable bed and superior customer service. This is why we're prepared again to update our mattresses again to maximize guest comfort to the best available through Best Western suppliers.

It is very pleasing to see the investment our new management has put into this property such as ordering all- new linens and mattresses to keep up with the guest demand of providing the best comfort available from Best Western hotel suppliers. Windsor Inn takes great pride in being the Best Western property in Lubbock with the latest renovation, newest mattress upgrades and newest refrigerators and microwaves. We're offering this exceptional comfort from our very great and busy location located right off Interstate 27 in Lubbock.

Please reach out to the hotel next time you are going to be in Lubbock, TX and our staff will ensure you have the best experience at our property. We all work very hard to ensure our guest enjoy their stay, so reviews such as yours are especially helpful whether recent or past. Thank you again for reviewing our property on Trip Advisor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn & Suites

Property: BEST WESTERN PLUS Lubbock Windsor Inn & Suites
Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
NEWLY RENOVATED BEST WESTERN PLUS & UNDER NEW MANAGEMENT IN 2017 At the Best Western Plus Lubbock Windsor Inn, we're proud to be the finest property off Interstate 27 in Lubbock, Texas. Our hotel premises are 100% NON SMOKING. We're moments away from the Lubbock Preston Smith International Airport arrivals terminal and 10 minutes from Texas Tech University, our property offers all the amenities you expect and deserve from a fine upper midscale hotel. We are pleased to provide you with a superior Lubbock hotel experience. Allow us to anticipate your every need here. By day, let your senses come alive and experience our stunning West Texas sunrise. By night, come home to experience the beautiful West Texas sunset. Whether your trip to Lubbock is a once-in-a-lifetime adventure, business trip, or a much needed escape from home, make us your first and only choice for lodging. Our warm, relaxed ambiance is the perfect end to a West Texas day. With a variety of dining and entertainment choices close-by the area, we 're sure to please leisure guests of all ages and our extended stay business guests. Our scent air system keeping our lobby smelling great, our 24 hour guest fitness center, 24 hour available guest laundry facility and 24 hour business center with free printing access for our guests will make us your favorite place to unwind. Our guests love our fresh complimentary oven baked cookies in the evening. Our beautifully suite rooms were designed with your complete comfort in mind. All guest rooms have interior corridor room entrances and include a full complimentary hot breakfast every morning and free wireless internet access. Rooms are equipped with new air conditioner units, hair dryer, iron/ironing board, newly purchased fridge & microwaves, alarm clocks, phones. We offer FREE limited truck parking in addition to our free guest parking monitored at all hours of the day via cctv. At our Lubbock hotel, you can experience a clean, safe, comfortable room. We are the only Best Western Plus hotel in Lubbock featuring a Hot Tub inside our delightful heated pool area open all months of the year. Come try us out and take a dip in our pool. We promise our guests a remarkable, memorable experience and the Best Western promise, which is to treat you and every guest like family. We have a limited number of rollaway beds and pet-friendly rooms available. A pet-friendly room reservation is required. The non-refundable pet friendly rate is $25.00 per pet, per day. A refundable pet cleaning and damage deposit of $50.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. We are located immediately to your right as you exit Interstate 27 South Exit 1B or take the 50th street exit and turn around on Interstate 27 Northbound. We are at the junction of Loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, United spirit arena, Medical district, several golf courses and downtown. ... more   less 
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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