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“TOP NOTCH” 5 of 5 bubbles
Review of BEST WESTERN PLUS Lubbock Windsor Inn

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BEST WESTERN PLUS Lubbock Windsor Inn
Ranked #21 of 64 Hotels in Lubbock
GreenLeadersSilver level
Joplin, Missouri
Level Contributor
3 reviews
3 hotel reviews
“TOP NOTCH”
5 of 5 bubbles Reviewed July 26, 2013

Very comfortable bed, everything was very satisfactory, great hot breakfast, 11 out of 10 to staff. Management keep up the good work. I would stay here every time in Lubbock. If you are looking for value of your money, you can't go wrong with this hotel. Very clean and quiet.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gunthur g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, August 5, 2013
Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

Traveler rating
    375
    144
    70
    57
    82
See reviews for
272
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Austin, Texas
Level Contributor
56 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed July 25, 2013

We were on a long road trip and this motel was the best rated one on our route. It is a good Best Western. Smoking is allowed in some rooms and we smelled the smoke in our "non-smoking" room, A/C was loud. But the room was clean and it worked for a night's stop.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cyclist6049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, August 5, 2013
Only on the second floor we have a separate and secluded area for smoking rooms. Unfortunately sometimes guests smokes while passing thru hallways. On behalf of our entire team, I would like to apologize for not exceeding your expectations but we can assure you that we will take your opinion as a opportunity to improve and we hope you will give us another chance in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 24, 2013

The Fitness Center was not kept up - nearly all equipment broken, filthy room. Pool area appeared to have black mold; cables hanging low over pool area; camper permanently parked in front of windows for view. Beds were uncomfortable; curtains falling and the shower in the living-room was not a great idea.

  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank L Rene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, August 5, 2013
We do have some honeymoon suites with the whirlpool and shower in the main area. On behalf of our entire team, I would like to apologize for not exceeding your expectations but we can assure you that we will take your opinion as a opportunity to improve and we hope you will give us another chance in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 22, 2013

Totally not what I was expecting from a Best Western Plus! What happened to the cleanliness? Brown spots on the wall in the bathroom, shredded tray under the ice bucket, peeling ceiling (water damage from above), missing closet knob, gouge in wall! Not to mention I wouldn't take my shoes off because there was something sticky on the carpet! I was shocked!

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank oakley963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, August 5, 2013
On behalf of our entire team, I would like to apologize for not exceeding your expectations but we can assure you that we will take your opinion as a opportunity to improve and we hope you will give us another chance in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Texas
1 review
5 of 5 bubbles Reviewed July 22, 2013

This is an amazing place to stay when away from home. All at the front desk are great on the phone and as you are checking in. The smell of warm chocolate cookies on the check-in counter as you arrive give you the touch of HOME. I stay there once a month for one to two days and always look forward to my visit while in meetings in Lubbock.

Beverly S

Room Tip: When making reservations, I ask for a lounge chair instead of a sofa in the room and a room near the...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Public Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, August 5, 2013
Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, Colorado
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

I really enjoyed my stay here, I was able to book a nice suite with a Jacuzzi tub for less than 100.00 bucks. The staff were courteous and helpful at check in and checkout. The room was clean and spacious. A nice comfortable bed and a very relaxing soak in the Jacuzzi. The breakfast was typical with the usual fare, I really wanted to leave early and was pleasantly surprised when I found the breakfast area open and ready a half hour before it was scheduled to open. This property is located near the interstate but it was quiet.

Room Tip: Check the rates online at Best Western, the usually have internet only rates.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, July 13, 2013
Thank You so very much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 11, 2013

This place is totally over-rated by others! We arrived about 10 p.m. with a reservation to find a guest at the front desk (obviously upset) asking for another room. He had been assigned to a room with someone else already occupying it. The clerk (who had multiple facial piercings--very unprofessional) gave him another room, saying she didn't know what happened, but I never heard any apologies. We got our room, which was a little tired and in need of updating. There were noises all night--people running and stomping around. Breakfast was ok the next morning. A couple days later, I get a call from my credit card company fraud department asking about questionable charges on my card. The charges were indeed fraudulent, and the only place the card had been used was when I checked in at this Best Western. We will never stay here again.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank llthrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, July 13, 2013
Your travel agency is the only one who have access to your credit card number. Our staff have no access to your credit card info when you book room online thru third party web sites. We have deep sympathy if you are a victim of identity theft and we are sure that you are working with law enforcement to get to the bottom of it. Your stay was during the 4th of July holiday when people travel with family, kids or grand kids. We apologize for not exceeding your expectations this time but I am sure you will give us another opportunity to provide you our true Texas style hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn

Property: BEST WESTERN PLUS Lubbock Windsor Inn
Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lubbock
#6 Best Value Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
100% NON SMOKING. Interior corridor room entrances. With elevator. Very friendly staff. Indoor heated swimming pool, hot tub, fitness center, business center. Complimentary full hot breakfast, free wi-fi, free parking. All rooms equipped with LCD tv, Micro/Fridge, Iron/Ironing board, hair dryer, iPhone docked alarm clock. King rooms with recliner and double queen with lounge chair and ottoman.Located off of the I 27 at a junction of loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, Texas Tech University, United spirit arena, Medical district, airport, golf courses and downtown. ... more   less 
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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