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BEST WESTERN PLUS Lubbock Windsor Inn & Suites
Ranked #23 of 69 Hotels in Lubbock
GreenLeadersSilver level
Reviewed July 11, 2013

This place is totally over-rated by others! We arrived about 10 p.m. with a reservation to find a guest at the front desk (obviously upset) asking for another room. He had been assigned to a room with someone else already occupying it. The clerk (who had multiple facial piercings--very unprofessional) gave him another room, saying she didn't know what happened, but I never heard any apologies. We got our room, which was a little tired and in need of updating. There were noises all night--people running and stomping around. Breakfast was ok the next morning. A couple days later, I get a call from my credit card company fraud department asking about questionable charges on my card. The charges were indeed fraudulent, and the only place the card had been used was when I checked in at this Best Western. We will never stay here again.

  • Stayed: July 2013, traveled as a couple
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Thank llthrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 13, 2013

Your travel agency is the only one who have access to your credit card number. Our staff have no access to your credit card info when you book room online thru third party web sites. We have deep sympathy if you are a victim of identity theft and we are sure that you are working with law enforcement to get to the bottom of it. Your stay was during the 4th of July holiday when people travel with family, kids or grand kids. We apologize for not exceeding your expectations this time but I am sure you will give us another opportunity to provide you our true Texas style hospitality.

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579 - 585 of 816 reviews

Reviewed July 10, 2013

My wife and I stayed here during a visit to Lubbock. We needed a place that was pet friendly. We have stayed in some pet friendly places in the past that were not human friendly, as it relates to the quality of our stay. This Best Western was both pet and human friendly. If we have a need to go to this part of the world again, we will seriously consider staying here again; even if we do not have our pet with us. We are very grateful that there are hotels like this Best Western in Lubbock that allow us to bring our pet and also offer a great experience. Thank you!!!!!!

  • Stayed: July 2013, traveled as a couple
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Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 13, 2013

Thank You.

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Reviewed July 9, 2013

A reasonable rate for a hotel room. clean room with comfortable bedding. an extra benefit of a great breakfast with eggs pancakes biscuits and more. a real find in Lubbock Texas where the average room runs around $125 or more for a comparable room and usually just a continental breakfast.

  • Stayed: June 2013
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Thank Pokerwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 13, 2013

Thank You very much.

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Reviewed July 8, 2013

My kids and I love this hotel! We stay here every summer on our way from Denver to San Antonio. The kids love the indoor pool and the complimentary breakfast. The room are nice and the staff is always friendly and helpful.

  • Stayed: June 2013, traveled with family
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1  Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 13, 2013

Thank You so much.

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Reviewed July 4, 2013

when we arrived, first we were offered fresh baked cookies upon check in, every time we interact with smiley and caring staff. Room was very clean, very nice swimming pool and bonus free breakfast. We left very happy for what we got for price we paid.

Room Tip: we were on second floor I believe on west side.
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  • Stayed: July 2013, traveled with family
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Thank ll d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 7, 2013

Wow, Thank You very much for your kind words. see you when you are in Lubbock next time.

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Reviewed July 2, 2013

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Juan Carlos F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 7, 2013

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Reviewed June 30, 2013

This is about like a Motel 6 and personally the walls were dirty,the glass on the nightstand was dirty,it was decorated in country dormitory chic with a tub IN the room ~ they use throw pillows that probably never get washed and multiple people sleep on them and it was just shabby and in need of desperate remodeling (or someone who cares). The outside and the halls look like it was converted from a functional,bland 60's school dormitory.I am only writing this because I felt that strongly as we opened the door to the room and I was instantly disappointed. If its the only place left take it! ,if not - I would try for somewhere else quite frankly..and Im sure a lot of you reading this review are women like me - try something else for the price!! I felt it was a pricey place and how it won an award of excellance? baffles me quite honestly -[

  • Stayed: June 2013, traveled with family
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Thank Vikki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded July 2, 2013

Certificate of excellence is awarded to our hotel because of majority of reviewers, unfortunately we could not deliver the same value to you on the weekend with six special events taking place in Lubbock at the same time. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn & Suites

Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range: $70 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
NEWLY RENOVATED BEST WESTERN PLUS & UNDER NEW MANAGEMENT IN 2017 At the Best Western Plus Lubbock Windsor Inn, we're proud to be the finest property off Interstate 27 in Lubbock, Texas. Our hotel premises are 100% NON SMOKING. We're moments away from the Lubbock Preston Smith International Airport arrivals terminal and 10 minutes from Texas Tech University, our property offers all the amenities you expect and deserve from a fine upper midscale hotel. We are pleased to provide you with a superior Lubbock hotel experience. Allow us to anticipate your every need here. By day, let your senses come alive and experience our stunning West Texas sunrise. By night, come home to experience the beautiful West Texas sunset. Whether your trip to Lubbock is a once-in-a-lifetime adventure, business trip, or a much needed escape from home, make us your first and only choice for lodging. Our warm, relaxed ambiance is the perfect end to a West Texas day. With a variety of dining and entertainment choices close-by the area, we 're sure to please leisure guests of all ages and our extended stay business guests. Our scent air system keeping our lobby smelling great, our 24 hour guest fitness center, 24 hour available guest laundry facility and 24 hour business center with free printing access for our guests will make us your favorite place to unwind. Our guests love our fresh complimentary oven baked cookies in the evening. Our beautifully suite rooms were designed with your complete comfort in mind. All guest rooms have interior corridor room entrances and include a full complimentary hot breakfast every morning and free wireless internet access. Rooms are equipped with new air conditioner units, hair dryer, iron/ironing board, newly purchased fridge & microwaves, alarm clocks, phones. We offer FREE limited truck parking in addition to our free guest parking monitored at all hours of the day via cctv. At our Lubbock hotel, you can experience a clean, safe, comfortable room. We are the only Best Western Plus hotel in Lubbock featuring a Hot Tub inside our delightful heated pool area open all months of the year. Come try us out and take a dip in our pool. We promise our guests a remarkable, memorable experience and the Best Western promise, which is to treat you and every guest like family. We have a limited number of rollaway beds and pet-friendly rooms available. A pet-friendly room reservation is required. The non-refundable pet friendly rate is $25.00 per pet, per day. A refundable pet cleaning and damage deposit of $50.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. We are located immediately to your right as you exit Interstate 27 South Exit 1B or take the 50th street exit and turn around on Interstate 27 Northbound. We are at the junction of Loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, United spirit arena, Medical district, several golf courses and downtown. ... more   less 
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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