My kids and I love this hotel! We stay here every summer on our way from Denver to San Antonio. The kids love the indoor pool and the complimentary breakfast. The room are nice and the staff is always friendly and helpful.More
My kids and I love this hotel! We stay here every summer on our way from Denver to San Antonio. The kids love the indoor pool and the complimentary breakfast. The room are nice and the staff is always friendly and helpful.MoreShow less
Thank You so much.
when we arrived, first we were offered fresh baked cookies upon check in, every time we interact with smiley and caring staff. Room was very clean, very nice swimming pool and bonus free breakfast. We left very happy for what we got for price we paid.
Wow, Thank You very much for your kind words. see you when you are in Lubbock next time.
This is about like a Motel 6 and personally the walls were dirty,the glass on the nightstand was dirty,it was decorated in country dormitory chic with a tub IN the room ~ they use throw pillows that probably never get washed and multiple people sleep on them and it was just shabby and in need of desperate remodeling (or someone who cares). The outside and the halls look like it was converted from a functional,bland 60's school dormitory.I am only writing this because I felt that strongly as we opened the door to the room and I was instantly disappointed. If its the only place left take it! ,if not - I would try for somewhere else quite frankly..and Im sure a lot of you reading this review are women like me - try something else for the price!! I felt it was a pricey place and how it won an award of excellance? baffles me quite honestly -[
Certificate of excellence is awarded to our hotel because of majority of reviewers, unfortunately we could not deliver the same value to you on the weekend with six special events taking place in Lubbock at the same time. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We stay here every time we go to Lubbock for Dr. visits. It's easy to get to. This is a very clean hotel, and I just love the way it smells. From the time you walk into the front lobby all the way through the hotel, there is a very fresh, clean smell! Very accomodating and friendly staff each time. The appeal and decor of the hotel itself inside and out is very nice. I especially like the area on the 2nd floor where you can sit and visit, like a very nice sitting room, very well decorated and the furniture is beautiful. The breakfast is always good and has a selection for everyone from hot waffles that you can make yourself to eggs and bacon, etc. and they keep re-stocking throughout the morning. I just love how extremely clean this hotel is and the friendliness of the staff is a plus.
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