We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“New clean hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sleep Inn And Suites Lubbock
Ranked #18 of 66 Hotels in Lubbock
Certificate of Excellence
Santa Fe, New Mexico
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“New clean hotel”
4 of 5 bubbles Reviewed April 14, 2013

This appears to be very new and is still quite clean and well kept. It's a modular hotel with an all suite design. That means for our king room, there was a couch and coffee table in the front of the room away from the bed. This give you a nice place to sit that many hotel rooms lack. They also have a mini fridge and microwave. Clearly catering to families and extended stays. There were a ton of families with middle school age kids there when we were there, some kind of sports tournament in town. Unfortunately, the first thing we noticed in the hotel was how slow the elevator was. This led us to search out the stairs and avoid the elevator if at all possible. Did I mention there were a lot of kids in the hotel?

The bed was comfortable and they had the pile of little pillow that the Comfort Inn chains are using now. We're getting used to them and actually starting to like them. The A/C was an under the window unit, but it was controlled by a digital thermostat which actually seemed to work. Not as good as true central air, but better than a simple hi-lo fan switch some hotels have.

The breakfast was typical for this price range, though the room was a bit small for all the families with kids that were there. The waffles in the shape of the state of TX were worthy of a facebook post. Our timing must have been bad, when we got to the breakfast area several things needed attention and there wasn't anyone visible caring for the area. About half-way through our meal someone did show up and refill everything. So it was just a temporary thing.

The exercise room off the indoor pool was just one of the room modules with all the walls taken out. In other words, it was a bit small and stuffy. The machines were all new and all worked, but it would have been much nicer to have a fan in the room to circulate some air.

The location is convenient for us, right off the loop and it's a much better place than other locations we've stayed in Lubbock. We will most likely stop here again on our next trip through town.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmcdermon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, General Manager at Sleep Inn And Suites Lubbock, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Marvin Patel
General Manager
Sleep Inn & Suites Lubbock,tx
806-368-6060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

152 reviews from our community

Traveler rating
    81
    49
    11
    8
    3
See reviews for
52
31
9
32
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed April 5, 2013

My fiancee and I are moving back to Ft. Worth and all our stuff was in the uhaul and we needed a place to stay for the night. This hotel was right across the street which was perfect and the price wasnt bad either! That was untill the next day when we checked out. We were leaving our room with an overnight bag and a pillow, housekeeping a few rooms down asked if we were checking out. We told him yes he went in right after us! Check out everything seems fine. We get a phone call about 45 min later, mind you we were already heading to ft. Worth, that we stole the sheets, pillow cases, and towels and they were charging me $125 for the stuff. I argued a little over 30 mins with the older grey haired man whose the manager that how could we take this stuff with no luggage and right in front of you. He still charged me TWICE $125. We turned around came back with LPD and the manager said there wasn't any problem until I mentioned that he charged me all together three times for a room. He went up with housekeeping to check room only to find out it was the room across the hall that the stuff was missing! I was charged $363 for a room I stayed in one night. He told me he would refund the money back to my card. Its been 6 days and still haven't received a refund. Having to go through hell and back to get my money back!!! I suggest to anyone that stays there to have them do a walk through or something before you leave cause they don't know what they are doing and will charge for any little thing. They also need new employees and manager.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tbeall06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review, August 2, 2013
tbeall06,

Thank you for taking the time to write this review. I want to sincerely apologize for the experience you had with us. We're a fairly new hotel and still working out some kinks — but I know this is no excuse for the way this situation was handled. We pride ourselves on being friendly and efficient, and it seems like we fell short here. I'm sorry to hear your money didn't appear in your account immediately — sometimes it takes a few days for your financial institution to process the refund. We do make mistakes, but I can assure you that when we do, we promptly follow through on fixing them. I hope you'll give us a second chance when you're back in Lubbock. In the meantime, please feel free to call me with any further questions or concerns.

Sincerely,

Marvin Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

This hotel remains in good condition and is being kept up nicely. I have noticed that you can hear your neighbor because the walls are thin. Flat tv mounted to wall so it is almost impossible to plug in a dvd player to watch a movie. Breakfast is not as good as it could be and is the same everyday. Good selection of food but have noticed the taste is not very good and the gravy for the biscuits is as thin as water. Staff is friendly but check in process is a little slow. Every time I checkout I stand at the counter for at least 5 minutes because the clerk spends most of their time working on the breakfast area. Good value overall.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oneseadawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, General Manager at Sleep Inn And Suites Lubbock, responded to this review, March 14, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Marvin Patel
General Manager
Sleep Inn & Suites Lubbock,tx
806-368-6060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grant-Valkaria, Florida
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed February 26, 2013

Beautiful new hotel. 21st century appointments, flash card entry, tall ceilings, large bath, excellent bed. They didn't scrimp on the decor...they scrimped on the sound insulation. You can feel and hear the persons above you. In the morning you hear the coffee pot sizzle and the alarm go off in the neighboring room, the toilet flushing etc. It is an interior corridor so any inconsiderate door slammer is audible.

The breakfast is great as the other reviews attest to. The pool is also a plus. Were we not woken by the coffee pot and the alarm and the folks above us we would have rated this higher.

Room Tip: go to the top floor
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tom p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review, July 9, 2013
tom,

Thanks for taking the time to leave us a review! We're so happy to hear you were impressed by our decor — a lot went into the planning so it's nice to hear it paid off. I'm sorry to hear about your trouble with noise, though. Next time, please bring it to our attention and we'll do everything we can to make your stay more comfortable. We know how frustrating it can be when your sleep is interrupted by outside noise and would hate for you to associate that with our hotel. We hope to see you back soon!

Sincerely,

Marvin Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Newer hotel in Lubbock. Room was clean and comfortable. Huge shower, although I would've preferred a bath. Breakfast was good: hot breakfast with eggs, sausage, biscuits & gravy, waffles, etc. Employees very friendly and efficient. Pool looked inviting too, unfortunately didn't have time to use it. Will stay here again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpokieTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, General Manager at Sleep Inn And Suites Lubbock, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Marvin Patel
General Manager
Sleep Inn & Suites Lubbock,tx
806-368-6060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 23, 2013 via mobile

This is a newer hotel in Lubbock area but is like all the other Sleep Inn stays we have enjoyed. The room is spotless and very roomy. The shower was huge and one of the very best. We enjoyed the breakfast for a Saturday with eggs, sausage, waffles, and cream gravy and it was very fresh and warm. The front desk is ultra friendly. Vicki made us feel right at home with a smile and directions. This will be our Lubbock stay from now on!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itikibob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, General Manager at Sleep Inn And Suites Lubbock, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Marvin Patel
General Manager
Sleep Inn & Suites Lubbock,tx
806-368-6060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyoming
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

This property is completely new, and built to the new Sleep Inn expectations. The rooms are thoughtfully laid out, beds comfortable, and staff friendly. Breakfast was of average selection, but fresh and good. Doors are operated with cool little RFID (wireless) cards, so no keycard to swipe. Just touch the little card to the handle, and it opens right up. The owner is in the property frequently, and when the front desk person had stepped away for a moment when I was trying to check out, he came up and took care of the process on his own. Great stay.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marvin P, General Manager at Sleep Inn And Suites Lubbock, responded to this review, March 14, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Marvin Patel
General Manager
Sleep Inn & Suites Lubbock,tx
806-368-6060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lubbock hotels
0.2 mi away
Quality Inn & Suites
Quality Inn & Suites
#2 of 66 in Lubbock
4.5 of 5 bubbles 665 reviews
0.8 mi away
Holiday Inn Express Hotel & Suites Lubbock West
2.1 mi away
Hawthorn Suites by Wyndham Lubbock
Show Prices
Show Prices
Show Prices
5.7 mi away
Country Inn & Suites By Carlson, Lubbock
1.5 mi away
Hampton Inn & Suites Lubbock Southwest
0.8 mi away
Baymont Inn & Suites Lubbock West
Show Prices
Show Prices
Show Prices

Been to Sleep Inn And Suites Lubbock? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sleep Inn And Suites Lubbock

Property: Sleep Inn And Suites Lubbock
Address: 5816 34th St, Lubbock, TX 79407-3233
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #18 of 66 Hotels in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn And Suites Lubbock 2*
Number of rooms: 66
Official Description (provided by the hotel):
The Sleep Inn & Suites in Lubbock is the perfect hotel to dream better every time. You'll love our cozy, modern rooms and the great value we offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Expedia, Hotels.com, Hotwire, Orbitz, Booking.com, Travelocity, Cancelon, Priceline, TripOnline SA and HotelQuickly so you can book your Sleep Inn And Suites Lubbock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing