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“Filthy room”

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Comfort Inn & Suites
Ranked #50 of 69 Hotels in Lubbock
Reviewed July 6, 2013

We stayed @ room 210. Worst room ever at any Comfort Suites I have ever been to.
Carpet was a disaster, it was greasy and sticky. My 2 yr old daughter walked for a couple of minutes on it and her socks got stained completely black.
Comforter in one queen bed had spots all over it. Sheets and towels seemed to be ok.
Fridge and microwave also ok. Desk had handles falling apart.
Hall of second floor was very dirty. Not a good smell at all in there.
For $99 + taxes, I am almost sure I could have got something better.
Location of hotel is great, close to the loop and decent places to have dinner.

  • Stayed: June 2013, traveled with family
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1  Thank Argie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 - 111 of 170 reviews

Reviewed June 17, 2013

My husband and I stayed at the Comfort Inn & Suites (5828 I-27 S., Lubbock, Texas) this last weekend, and we thoroughly enjoyed this hotel. We had stayed several weeks ago at another hotel chain that was supposed to be ultra nice, but we found that this Comfort Inn & Suites in Lubbock was much nicer with larger rooms and super-comfortable beds (not broken down mattresses on the sides). We had two queen beds and a queen pull-out couch, a large chair, a modern-flat screen TV set, a four-drawer dresser, and various end tables. Our room was commodious, very clean, had a nice bathroom with one sink but a large/well-lighted mirror where I could see easily to put on my makeup. The shower was large with a halo shower curtain; we had a nice microwave and refrigerator;and there was a large area to hang our clothes. One of the pluses of this hotel was that our room had a number of electrical outlets for iPhones and other plug-ins. We ate the free breakfast which consisted of choices of four types of fresh juices and various high-protein items (boiled/scrambled eggs, sausage) and biscuits/waffles/cereals. The decor of the hotel was very attractive with many different seating areas for family gatherings. The hotel was in a good location because our meeting was held at Texas Tech which was about 10 minutes away. We definitely would stay in this motel again.

  • Stayed: June 2013, traveled with family
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1  Thank DonnaGarner222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

Overall it was a good value. Our comforter had stains on it, but was promptly replaced. The breakfast was decent, typical waffle machine, bagels, some hot food (biscuits were hard as a rock). Coffee wasn't monitored well, but once brought to their attention, they made more. Beds are comfortable. Price was good.

  • Stayed: March 2013
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1  Thank Kbblackwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded May 25, 2013

we have made some changes to our breakfast set up to keep the biscu0t from getting hard thank you for bringing this to our attention.and we have hired a new breakfast attendant who stays up on the areas needs

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Reviewed March 21, 2013

This hotel is right off the 289 Loop (near Slide) and is an excellent location for an overnight stop. The Inn was comfortable and served a complimentary, hot edible breakfast. There is a Golden Corral restaurant 50 yards away serving an all day buffet meal for those who want more variety. The room was clean and comfortable and the staff was friendly, helpful and obliging, which I guess is true of all West Texans. Easy access to well known chain restaurants and to Texas Tech University.

  • Stayed: March 2013, traveled solo
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded May 25, 2013

thank you to take the time to express your satisfaction

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Reviewed March 19, 2013

The Comfort inn and suits at lubbock, tx was one of the best trips we have took so fare. the clerk at the desk at check in was very nice and cheerful, ask for king room when checked in, was very polite and stated all rooms were full and one was not avalable, needed extra towels and not a question why, just gave them with a smile, the room was very clean and fresh. the bathroom was clean and had all the extras that was needed. The internet was a little slow but had now problem with getting connected. the pool area was nice, need some slip protection around pool, the breakfast area was clean and the attendant keep the hot food filled and hot all the time, She was very helpful with items when asked, Upon check out the desk clerk was very nice no problems with check out.

Room Tip: this motel has only two floors, if you need a quite night ask for upper floor at end of hall, reserv...
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  • Stayed: March 2013, traveled with family
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Thank VERNON432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded May 25, 2013

Thank you for taking the time to express your satisfaction with your stay with us . looking forward to having you as a guest in the future.

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Reviewed March 15, 2013

The staff was very friendly and helpful. The mattressesand pillows were great which is very important to us. The room was clean. We will stay here again when we are in Lubbock. The breakfast was varied and the taste was good. The staff that took care of the breakfast were quick to refill the pots of coffee & the different food items when they were gone.

  • Stayed: March 2013, traveled with family
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Thank genojudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded March 18, 2013

thank you for taking the time and letting everyone know how your stay with us was. i will let my staff know how you felt with their performance.. looking forward for your future stays with us

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Reviewed March 10, 2013

I left an expensive pillow there and call that night to see if it was found. They checked the lost and found for the hotel and the house keeping and it wasn't there. I was told to call the next day to ask then and they could ask their house keepers. It was still not found. Obviously their housekeepers steal things if you leave them by accident. I would not recommend this hotel. I do not feel like they did all they could to help me out. 

  • Stayed: March 2013, traveled on business
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Thank Alm5400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded March 15, 2013

i am sorry you feel that we did not do all that we could to recover your missing pillow.. i checked the room personally as soon as alerted that it was missing and checked with all my housekeeping staff the following morning.If it is found in the future i have your phone number on file to have it returned to you.

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Additional Information about Comfort Inn & Suites

Address: 5828 Interstate 27, Lubbock, TX 79404-5100
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 69 Hotels in Lubbock
Price Range: $61 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 66
Official Description (provided by the hotel):
Comfort Inn & Suites, a Lubbock Texas hotel near Texas Tech University.The 100 percent non-smoking Comfort Inn & Suites® hotel in Lubbock is conveniently located near Buddy Holly Center and Cactus Theater. This Lubbock, TX hotel is also minutes from the Lubbock Preston Smith International Airport and Joyland Amusement Park, and blocks from businesses in the east side industrial area. Texas Tech University and Lubbock Christian University are also located in the area.The American Wind Power Center and Museum is also located minutes away. Additional area attractions include downtown Lubbock Depot District, Science Spectrum & Omni Theater and Buffalo Springs Lake.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Guests of this Lubbock, TX hotel can take advantage of free local calls and will enjoy the large indoor pool, hot tub and sundeck. The fitness center includes a treadmill, universal gym and stair climber to help guests stay fit on the road.Business travelers will appreciate the speakerphones and access to copy and fax services.All guest rooms at this Lubbock hotel feature refrigerators, microwaves, cable television with HBO, large desks, hair dryers, sofa sleepers, irons and ironing boards.Suites with two rooms or whirlpool bathtubs are also available. The two-room suite has a kitchenette with living area, separate bedroom and large vanity and bathroom. These suites are ideal for families, business executives needing extra work space or long-term guests. The whirlpool suites will put guests in a romantic mood during a weekend stay, or give that hardworking business traveler a stress-reducing evening prior to another hard day of work.The perfect location and convenient access to area attractions makes the Comfort Inn & Suites hotel a great place for business and leisure travelers in the Lubbock, Texas area. ... more   less 
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Also Known As:
Comfort Hotel Lubbock
Comfort Inn And Suites
Comfort Inn Lubbock
Lubbock Comfort Inn

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