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Comfort Inn & Suites
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Reviews (171)
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All reviewsroom was cleanworking orderhot breakfastworked greatnight staythe staff was friendly and helpfulair conditionera great place to stayyogurtclerkrates
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122 - 127 of 171 reviews
Reviewed October 6, 2012

when i stayed here last month. i was helped by a BEAUTIFUL young lady named Kassandra Gonzales, she was able to help me with a room and was very nice and sweet about everything. she has excellent customer service!! she always had a beautiful smile on her face! my room that i stayed in was the best hotel room out of all the hotels i've stayed at!i would choose the comfort inn as a hotel i would love to stay at!!

  • Stayed: August 2012, traveled solo
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Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded October 8, 2012

Im happy to hear our staff made you feel right at home. looking forward to having you as a return guest in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2012 via mobile

Pros: Clean, updated, nice indoor pool, comfortable beds and pillows, above average breakfast with a good variety of choices, and happy employees.

Cons: A little hard to get to from the 289 loop, the hot tub was ice cold (however, staff was unaware and were apologetic), broken excercise equipment, and the plastic utensils at breakfast were so flimsy and cheap they were difficult to eat with.

  • Stayed: October 2012
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Thank Christy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded October 6, 2012

thank you for choosing us as your stay.,its good to hear we met most of your expectations with your stay. We have addressed the maintenice issues and we are looking into ordering our forks from another vender. all your feed back is valuable to us .hope to see you on your next stay in Lubbock

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Reviewed October 4, 2012

This hotel was absolutely wonderful! Our room was excellent in every way. The staff were so very friendly and helpful that we felt we were among close friends. The breakfast was another five star experience and in the evening, they offered a Happy Hour with free beer and wine.
We stayed three nights that were quiet and peaceful. There was even snacks and water left at our door followed with a newspaper each morning.

Room Tip: First Floor was ideal for seniors. They even provide luggage carts.
  • Stayed: October 2012, traveled with family
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded October 5, 2012

We are thrilled your stay was comfortable and our staff made you feel right at home.Looking forward to having you as a guest in the future.

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Reviewed September 22, 2012

We just checked into our hotel room after checking in with the front desk staff. Sarah Dang, who attended to us, was extremely helpful and very friendly. She got us through quickly and was very sweet and enjoyable to talk to. Our room is very clean and kept up and so far our stay has started off great. Couldn't be happier. And the room is beautiful!. -Lacey F & Sara B

Room Tip: First floor rooms close to the lobby are very convenient if you intend to enjoy breakfast, as it's right around the corner. There also hasn't been any loud noises that we've noticed, or disturbances at all.
  • Stayed: September 2012, traveled with friends
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Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded September 25, 2012

Your comments are extremely valuable to us. I am excited to hear that your stay with us exceeded your expectations and the services you received satisfied your needs..i am also glad to here that our staff made your stay exceptional. we pride ourselves in providing exceptional customer service.. your feed back is appriated

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Reviewed September 14, 2012

Breakfast was amazing with lots to choose from & wasn't cheap on the variety of foods & drinks offered. Management and front desk staff was fantastic and very accomodating on all needs. Rooms were big & clean made our stay pleasant since we were traveling with kids.

  • Stayed: September 2012, traveled on business
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Thank paveit001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allan l, General Manager at Comfort Inn & Suites, responded to this reviewResponded October 2, 2012

It is good to hear your stay with us was up to your standards. We pride our selves in making our guests stay a positive one. Looking forward to having you and your family as guests in the future..

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