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Embassy Suites by Hilton Lubbock
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Reviews (1,086)
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All reviewsevening receptionkoi pondfront deskcooked to order breakfastthe managersfree happy hourexcellent staythe entire staffcomplimentary breakfastmorning breakfastbreakfast stafffitness centerthe breakfast areai highly recommend this hotelgreat place to stayindoor poolgreat customer service
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771 - 776 of 1,086 reviews
Reviewed January 6, 2014

I have stayed at this hotel many times when visiting family in Lubbock. This past weekend was my Niece's wedding and many family members from both sides stayed at the hotel including the bride and groom. I was there for a week and during that time the front desk staff was friendly and accomodating. The Food and Beverage Staff in particular Max was outstanding. Setting up an extra buffet in the bar area and reserved it for our large family group to have breakfast together on Sunday morning. Hotel is always clean and the food was great. Of course Managers Reception is always great too. This is the only hotel I will ever stay in when visiting Lubbock. Thank you Embassy Suites staff.

Room Tip: All rooms are spacious and comfortable. if you are not an early riser ask to not get a room near the kitchen. Breakfast buffet set up may wake you.
  • Stayed: January 2014, traveled with family
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Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded January 12, 2014

Thank you for taking the time to give us feedback on your recent experience with us. I am so pleased that you and your family found our property accommodating for the wedding party! Breakfast is a fan favorite and even more so if the whole family can sit together. I will be sure to pass those compliments on to my food and beverage team and of course Max. We look forward to your next stay with us!

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Reviewed January 6, 2014 via mobile

As Hilton Honors members we've stayed east to west coast in numerous hotels and have learned to steer clear of the elevator, ice machine, service areas, etc with regards to room location preferences in order to get a peaceful night sleep. This hotel was the loudest and most difficult with regards to allowing a decent rest! The windows on the room leading to the atrium had no curtains...just the sheers...so you got the bright lights from the hallways/atrium shining into the room. The service entrance was located on the 00-30 wing and even though we were 3 floors up (room 324 to he exact)...we were awaken at 5:45 by load noises. The trucks delivering the hotel supplies unloaded below our window with the beeping noises, metal truck ladders, etc for over 30 minutes. The walls are paper thin and the plumbing noises among the loudest we've ever heard...as our neighbor turned on the shower at 6am.

If you want a peaceful night sleep past 5:30am...this is not the place! We have stayed at the Hampton Inn in Lubbock (the embassy had been sold out that weekend)...and although we generally prefer an Embassy...we will certainly be selecting The Hampton Inn if we return to Lubbock in the future!

  • Stayed: January 2014
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Thank LivingIsGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded January 6, 2014

Thank you for taking the time to give us feed back on your stay with us at our hotel Embassy Suites in Lubbock, TX. We will definitely address all this issues with our team, We do apologized for the noise and We hope to get another opportunity to make things right for you. We look forward to seeing you again in the near future

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Reviewed January 4, 2014

Embassy Suites Lubbock is a great place to stay. We have stayed at other hotels in Lubbock and this is BY FAR the best Hotel. Most of the time our stay is medically related and the staff is so cordial and go beyond their call of duty to accommodate and make our stay as pleasant and comfortable as they possibly can.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Patty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded January 5, 2014

Thank you giving us a high recommendation!! We are always excited to log on and see such kind words. We appreciate you taking time out of your day to share your experience with us. We hope to see you again soon!

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Reviewed January 1, 2014

I had high expectation for this hotel because I work in one and I really loved this hotel. We stayed two nights, breakfast was really good and the front desk was so sweet! We were greeted at the door on Friday, check in was done in a quick but efficient manner, and they even helped me with my bags! This is going to be my new place to stay each time I visit Lubbock! I just adored it! It's close to the mall, Old Navy, Logan's Roadhouse, Mamaritas and Souper Salad. I just couldn't have had a better stay!

  • Stayed: December 2013, traveled as a couple
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Thank Bailey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded January 5, 2014

Thank you so much for sharing your comments on your recent stay. We are happy you were pleasantly surprised and experienced our team’s Lubbock hospitality! We hope to see you again soon!

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Reviewed December 30, 2013

This hotel is a favorite because of the amenities and especially the breakfast with each stay. It far exceeds any other complimentary breakfast and not to mention the reception each night is a welcome addition.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded January 1, 2014

Thank you the review! I am so pleased you enjoy the property and the amenities we have to offer! We look forward to your next visit to Embassy Suites in Lubbock.

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