Rough start, our room wasn't ready on time and then we were told that we needed to change rooms 5 minutes after my 1 year old had fallen asleep. In addition, upon arrival we had put into room service for a glass of milk for my son. After the very rough start, the manager, Michael A., and their front desk attendant, Kyle T., went above and beyond. My son finished his nap before we moved to our new room. When we inquired about the milk we had ordered, we where told they could not find the keys to their milk machine. So, to correct the problem Kyle already had someone in route to the local convenience store and only needed to know what kind of milk we needed (we ordered and 8 ounce glass and they brought back a half-gallon!). After the initial kinks had been ironed out, our stay was impeccable. The hotel has the feel of Spanish villa with an atrium and coy pond that is beautiful. The king suite that we stayed in was a very nice divided, two room suite that allowed my son to sleep/nap and still allowed my wife and I to be up without disturbing him. In addition to the separate rooms, the suite had a small wet bar with a microwave and refrigerator that made storing milk and snacks for our son very easy without having to run out every time he needed something. The service at the hotel was above and beyond, there was no single time that I entered/exited the lobby without being acknowledged by at least two members of the staff. My wife and I were very impressed with the hotel staff's level of service so much that, the desk attendant Kyle had bent so far backwards to help us that my wife and I actually decided to buy him dinner. By the time I left, I could not imagine staying anywhere else next time I am in Lubbock. If the manager Michael A. and Kyle T., are working while you are there, you are in good hands.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more less
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- Also Known As:
- Embassy Suites Lubbock Hotel Lubbock
- Lubbock Embassy Suites