We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best Costomer Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Lubbock
Ranked #5 of 66 Hotels in Lubbock
Certificate of Excellence
Anaheim, California
1 review
“Best Costomer Service”
5 of 5 bubbles Reviewed June 10, 2013

I have been to 3 hotels in Lubbock (Embassy, Overton, and Homewood) and the Embassy's costumer service is far better than what I've seen at the others. I am not completely knocking down the other two as they are okay on their service. However, when I have any small issue, Kyle T. at the front desk and others have been there to help and have given me extra special attention to resolve them. I highly recommend the hotel for it's great service and attention.

Room Tip: I did not rate the Spa as I have not been in it. But from what it looks like and what I have heard f...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 13, 2013
Thank you for taking the time to give us feedback on your experience at our property! I am so pleased that you were satisfied with the customer service given by one of our outstanding associates, Kyle. I hope that we get more opportunities to serve you on your future visits to Lubbock, TX. If there is anything at all we can do to enhance the Embassy experience, please let us know. Thank you for choosing our property for your lodging needs!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

960 reviews from our community

Traveler rating
    634
    189
    63
    48
    26
See reviews for
387
137
25
323
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Albuquerque, New Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

This is a great place to stay. The location is great. The rooms are wonderful. The staff is very accommodating. Michael, the manager, is a true professional. He's top notch when it comes to customer service and satisfaction. You won't be disappointed in THIS Embassy Suites Lubbock! Great Hotel!

Room Tip: If you have any issues or problems, contact Michael. He will make sure that you're happy.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ms B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 10, 2013
Thank you so much for your outstanding review! I am so pleased that you enjoyed your visit at our property. I would like to thank you personally for the compliment on my professionalism and service. It is always a pleasure to serve our guests. We look forward to your next visit to Embassy Suites! Thank you again for choosing Embassy Suites in Lubbock for your lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 6, 2013

Lubbock only has two choices for decent hotels. This and the Overton and they are both the same price. What makes the difference in the two hotels is service and atmosphere. The Embassy staff go beyond the call of duty to make your stay pleasurable, and the tropical palm trees and waterfalls make the common areas of this hotel feel like a nice hotel in a big city.

I recently stayed here a week and the staff was awesome as usual. The rooms are always great. The common areas had their tropical charm. The breakfast was pretty good. The bar/ restaurant of this hotel has more atmosphere than any other place in town, however order off the menu as the happy hour buffet is pathetic.

In a larger city such as Dallas, this hotel would hold its own among the other mid priced offers, however in Lubbock, this is the only hotel that provides a consistently good stay.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Badvegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 9, 2013
Thank you for your outstanding review of the property! Guests like yourself enjoy the service that our team provides. I am pleased to hear that we are consistent and go beyond the call of duty while you stay with us. I noticed that your satifsfaction with the happy buffet did not match your satisfaction with the other aspects of the hotel. We hope to make those improvements before your next stay so that it is flawless.We look forward to taking care of you again on your next visit to Lubbock, TX.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 4, 2013

I stayed here for a week on business. Loved it! Everything was clean, the staff were super nice, and the stay saved me a lot of money with all the freebies they provide! I highly recommend this hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 9, 2013
Thank you for taking the time to give us a review on your recent stay with us! I am pleased to see that the hotel and staff satisfied your traveling neeeds! We like to give as much as we can to our guests as it is a joy to meet and take care of everyone that stays with us. We look forward to welcoming you back to the property in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 3, 2013

My stay at the Embassy was great. It started by the above excellent service by the front desk employee (Magan) she went above and beyond to ensure customer service. I've stayed at numerous hotels and she by far showed what customer service should be about. I would suggest to Embassy to leverage Meagan's skills through out the corp. made the rest of the stay very pleasant!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobbyV19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 9, 2013
Thank you so much for the great review! I am very pleased to see that you received great customer service from Magan, one of our leaders at the front desk. She was excited to see that you mentioned her as she remembered taking care of you during your stay. We look forward to taking care of you on your visit to Lubbock! Thank you again for choosing us for your lodging needs!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock
1 review
5 of 5 bubbles Reviewed May 31, 2013

Excellent service from KP. He always gives me and the rest of the visitors his utmost attention, and is always on point when giving an answer. When I have a problem and I go to KP the problem is fixed before i have time to get back to the room. I love staying at this hotel, because even though I don't pay for a suite or any other upgraded room, I am given millionare service here, which never happens at any other hotel. KP is always upbeat and even though he is always busy, he will always make time to say hello and ask if theres anything i need, and if i do need something he always takes care of me right then. I will deffinitely be stay at The Embassy Suites Lubbock in Lubbock whenever i need a hotel it is by far the best hotel that i have ever been too, and the people and the service that they give is top notch. Great work KP and the rest of the staff and thankyou for your service.

Room Tip: This is one of the best hotels that you will ever stay at, I guarantee it. The staff is amazing, and...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelby v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 3, 2013
Thank you for your excellent review! KP was thrilled to see that you mentioned him. We're pleased to hear that you receive millionaire service while staying with us! We look forward to providing that same service the next time you stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, United States
1 review
5 of 5 bubbles Reviewed May 30, 2013

The entire staff was execellent. They were all very nice, polite, professional and accomodating. The evening reception and the morning breakfast were outstanding. The rooms were clean, comfortable and quiet. Would recommend to everyone.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, June 3, 2013
Thank you for the great review and allowing us to be one of your recommendations! We're excited to hear that you enjoyed your recent stay with us. We look forward to taking care of you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lubbock hotels
1.0 mi away
Hampton Inn & Suites Lubbock Southwest
5.1 mi away
Overton Hotel and Conference Center
1.7 mi away
Hilton Garden Inn Lubbock
Show Prices
Show Prices
Show Prices
1.7 mi away
Holiday Inn Express Hotel & Suites Lubbock West
2.1 mi away
Quality Inn & Suites
Quality Inn & Suites
#2 of 66 in Lubbock
4.5 of 5 bubbles 665 reviews
2.8 mi away
Hawthorn Suites by Wyndham Lubbock
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Lubbock? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Lubbock

Property: Embassy Suites by Hilton Lubbock
Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Orbitz, Hotwire, Priceline, Travelocity, Hotels.com, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing