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Embassy Suites by Hilton Lubbock
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Reviews (1,086)
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716
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All reviewsevening receptionkoi pondfront deskcooked to order breakfastthe managersfree happy hourexcellent staythe entire staffcomplimentary breakfastmorning breakfastbreakfast stafffitness centerthe breakfast areai highly recommend this hotelgreat place to stayindoor poolgreat customer service
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872 - 877 of 1,086 reviews
Reviewed May 27, 2013

This is my 5th time at this hotel and it just gets better and better. The staff is absolutely incredible. The property is clean and very accommodating to all of your needs. Can't wait for my next visit.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded June 3, 2013

Thank you for the great review! We're so pleased to hear that we are improving as a staff at each visit! Thank you for your loyalty to the property. We look forward to welcoming you back!

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Reviewed May 24, 2013

This hotel is all about customer service--beautiful accomodations, friendly and helpful staff, nice complimentary breakfast, plus coffee and ice water is always available. A really nice place to stay, but we expect nothing less with this hotel chain.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank Booksrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded June 3, 2013

Thank you for taking the time to give us feedback on your stay with us! We're so glad to hear that you were pleased with the service and the accomodations at our property! We hope we get another opportunity to take care of you in the near future!

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Reviewed May 22, 2013

The hotel is not located in the best location for motorcycle riders like us, but not bad. It is done in a southwest style and all the main parts of the hotel were enclosed, which was nice for after a hot day of riding. There are also open courtyards outside. Having the king suite was nice because could spread out and the bed was comfortable. All the staff people we encountered were extremely helpful. I would say the best we have encountered so far. The managers reception did not have the best selection of food compared to other Embassy Suites we have stayed at. My only complaint was with dinner. We decided to eat there because there was no place within walking distance. We waited about 15 minutes and still did not see any sign of a server. We decided to get room service. The breakfast was included and cooked to order.

Room Tip: Rooms 120 to about 130 are on the first floor near the kitchen. If you are a light sleeper then there is a lot of noise in the morning as they prepare for breakfast
  • Stayed: May 2013, traveled as a couple
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Thank rider65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded June 3, 2013

Thank you for your recent review of the property! We're pleased to hear that you were impressed by our staff members! We look forward to taking care of you the next time you travel to Lubbock, TX.

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Reviewed May 22, 2013

My mom and I flew to Lubbock , TX for my nephew's college graduation and stayed at Embassy Suites. I have stayed in varied hotels across the country. This was my first time to experience a stay at Embassy Suites. I can honestly say the service provided by the entire staff was exceptional! Every member of the staff that we encountered throughout our stay was nice and exceedingly polite. These included desk reception personnel, waiters, bartenders, managers, housekeeping and maintenance personnel. The hotel was also extremely clean. I have never been made to feel so "at home" away from home. I offer my sincere appreciation to each staff member for a job impeccably done

  • Stayed: May 2013, traveled with family
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Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded June 3, 2013

Thank you for taking the time to give feedback on your recent stay with us! We're so glad that you were pleased with the customer service from our associates! We look forward to making you feel "at home" again on your next visit to Embassy Suites in Lubbock.

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Reviewed May 22, 2013

Wonderful staff. Breakfast was top notch. Also enjoyed the evening reception time. Comfortable beds, hotel very clean and well kept. Close to many restaurant choices. Location to freeway was convenient but no problem with roadway noise and our room faced freeway. Quick access - maybe 10 minutes to Tech campus via Marcia Sharp Frwy. We had a car and a uHaul - no problem with security of parking lot. Went for a run, nice neighborhood area near the hotel.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this reviewResponded June 3, 2013

Thank you for taking the time to share your experience with others! We are pleased that our location was convenient for you. I will let housekeeping and our breakfast staff know to keep up the great work! We will see you next time you are in Lubbock! Thank you, Michael Alvarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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