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“Very nice - staff was very friendly!”

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Embassy Suites by Hilton Lubbock
Ranked #5 of 68 Hotels in Lubbock
Certificate of Excellence
Chicago, Illinois
Level 6 Contributor
205 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Very nice - staff was very friendly!”
Reviewed August 17, 2011

Spent three night at the Embassy Suites in Lubbock TX. The location was easy to get to from the airport, the staff was very friendly, the room was very comfortable, and the breakfast was great as always. No complaints. I would stay there again and I have recommended it colleagues. The food was really good too. The pizza was great!

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank spaboy12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
2 reviews
Reviewed August 16, 2011

Staff was extremely friendly, even the housekeeping staff. Lubbock finally got some rain, but they were ready with umbrellas, and whatever was necessary. My family loves the breakfast layout. And my boys really enjoyed the pool. The new excercise room looks inviting, so next time, I have no excuse, I need to take advantage of the workout room!

Room Tip: This Embassy Hotel makes you think you went to a Spain, it is not the typical 6 story high rise.
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mike c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, Texas
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2011

This past week and weekend we had a block of rooms for my daughter's wedding. I cannot say enough nice things about this hotel! Forget the beautiful rooms, comfortable beds, wonderful eminities (including the BEST breakfast in town and it's free!) - I have NEVER had service like I received from the staff at Embassy Suites. I don't think there was a staff member that didn't know me by name and knew I was a mother of the bride. Their promopt eagerness to help made this stressful albeit wonderful time so much less stressful with their kindness. I will never stay in another hotel other than this one in Lubbock. Thank you, Embassy Suites!!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CherlPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
Reviewed August 12, 2011

I am an oil & gas landman and stayed with this hotel every week for almost 6 months! I have stayed in many hotels in my professional career, but this by far takes the cake!!! Walter & his front desk staff makes the Ritz Carlton look bad! They always greet you with a smile, and will go out of their way to make sure you have the most pleasurable stay possible, no matter who you are! Kevin and his food & beverage team are incredible, from the daily free hot breakfast to the best choice of Prime Steaks, you can't loose! Most of all, this staff is the most friendliness & accommodating staffs that I have ever been a part of. Whether you are staying long term for business, just the night, or a weekend family get away I strongly recommend this hotel, there is truly no better hotel in West Texas to stay!

Room Tip: Just call and ask for Christy
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  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank ChrisTeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wesley Chapel, Florida
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed August 11, 2011

The staff was attentive the moment I walked through the sliding glass front doors. Steven at the front desk was friendly, helpful (cute!) and professional. The room was clean, bed comfortable and the extra towels arrived promptly & delivered with a warm smile. Although happy hour was busy, the bartenders remembered my drink. Breakfast was fast and furious but my omelet came out quickly. I was in a hurry and the staff sensed it and made sure I had what I needed. Although this was not my first stay, my experiences have been pleasant and I will certainly be back.

Room Tip: Book ahead and be friendly!
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  • Stayed May 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank aehackman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, TX
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2011

This is by far the best trained and friendlyist staff we have had the pleaseure of stay with in years, and we travel aroung the world. We will always try to stay at Embassy Suites hotels in the future where ever we are.

Room Tip: We had a custom suite and we don't know about others, but my guess is that they are all great.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ThomPlano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Illinois
1 review
Reviewed August 9, 2011

I have stayed at the Lubbock Embassy Suites many times---each time I have experienced outstanding service and recognition. From the friendly greeting to the modern, well kept rooms, to the great food----each stay is consistantly the best of any of the many hotels I've stayed in. Other locations can take lessons from the Embassy in guest accomidation and service levels that are unparalled !!!!

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mike j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Lubbock

Property: Embassy Suites by Hilton Lubbock
Address: 5215 S Loop 289, Lubbock, TX 79424-1393
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

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