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103 - 108 of 622 reviews
Reviewed July 1, 2018

There is ONE slow elevator for the entire hotel And it is not centrally located. The Breakfast area is undersized for the Hotel. The furniture in the rooms are from the 1970s and not useful. The bed in our room felt like a hammock. The overall suites are small and very uncomfortable. The loud AC unit cycling on and off will keep you up all night. The Bathroom does not have an exhaust fan. For the price there are better and newer hotels in Lubbock Tx.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Lupe S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeramy C, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this reviewResponded July 4, 2018

luepsnchz6,

Thank you for taking the time to write our hotel such a candid review. With these surveys, it allows our hotel and team know how we are doing and how we should maintain, or if necessary, correct the guest experience we provide.

Here at the Homewood Suites, we have two elevators on property. One located in the front of the hotel by our lounge area, and one located in the rear of the hotel, for all guest who like their privacy in the back. Our hotel recently finished a 4 month renovation which includes some great features, such as brand new beds, furniture, room decor, etc... It saddens me to know that you were not happy with the style choice of the furniture. As a Hilton brand hotel, we must follow strict guidelines when purchasing furniture and ensure they are elevated pieces for our guests.

We sincerely appreciate your feedback and will take your comments under serious considerations as we work to improve the quality of stay for our guests. We hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2018

Overall nice hotel. Room was hot upon arrival but it cooled off about 2am. Bryce the front was a tremendous help! I had to check out late due to a flat tire and he let me know it was not a problem. He also reminded me we left something in the room.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Tammy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise-HiltonHelp, on behalf of management at Homewood Suites by Hilton Lubbock, responded to this reviewResponded July 9, 2018

Dear Tammy D,

Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay, despite the warm room on arrival, and that Bryce was so helpful! We will be sure to share your comments with him, and we hope you will return should your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2018 via mobile

This is one of the nicer Homewoods we have stayed in. It’s clean and modern and the staff is friendly. My review would have been 5 stars but my kids were super disappointed that they didn’t get to enjoy breakfast. I bring them along for business travel sometimes and the hotel breakfast is something they look forward to. The June 2018 calendar that’s posted on the fridge in the room lists the breakfast times as ending at 10:30 both during the week and weekend. We went down at 10:00 and were told no breakfast. Included breakfast is a big perk when traveling with kids and this was a big dissappointment to them and to us (we had to head out and purchase breakfast). Other than that, our stay was very nice. I will be back at the hotel next week so at least now we know that the posted hours are incorrect.

Date of stay: June 2018
Trip type: Traveled on business
Thank lyndsiesal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miri L, on behalf of management at Homewood Suites by Hilton Lubbock, responded to this reviewResponded July 11, 2018

Dear lyndsiesal

Thank you for taking the time to write a review about your experience at our hotel. The problems you mentioned with breakfast have been addressed. We appreciate you alerting us to this issue and we hope you will give our property a second chance if you return to the area.

Thank you,
Miri L.

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Reviewed June 24, 2018

Stayed at the Homewood Suites in Lubbock, TX for a baseball tournament. Hotel was good and in a good location near a Joe's Crab Shack, Best Buy and a Cinemark movie theater. Breakfast was as expected for a Homewood. Staff was friendly provided what we needed.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank JJ_77Traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 15, 2018

I love this place there is nothing that disappointed me. I love it. Need more hotels to follow there stuff . Customer service rocked,food rocked, everything rocked. I was most surprise with the breakfast just because it tasted like it was make with care.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Brenda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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