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“Needs much TLC...”

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Homewood Suites by Hilton Lubbock
Ranked #15 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed March 23, 2006

For some reason I thought this property was new. If so, it has seen some serious use and/or lack of maintenance. We spent 1 night in a 2 bed/2 bath non-smoking room.

The good:
- staff appeared to genuinely care about our stay
- evening meal and breakfast were very good

The not-so-good:
- had to wait for room to be cleaned at 5:30 pm
- dishwasher had standing water - would not drain
- TV in living area endlessly cycled through channels
- A/C in secondary bedroom would trip breaker
- even though this was supposed to be non-smoking the room bore signs of cigarette burns. Ashtrays and matches were found in the cupboard.
- workout area was in minimal condition at best w/equipment wear evident and missing weights. A/C would not function and window hardware was broken so they could be opened.
- Dirt in bottom of pool/hot tub and around any unsecured window opening from the West Texas wind.
- The floor to our suite (4th floor) shook so strongly on the morning of our departure that my wife and I thought Lubbock was on a fault line. I suspect the industrial washer/dryers below on the 1st floor are/were out of balance which caused the vibration.

I hate to sound so negative as the staff was attentive but appeared overwhelmed by the scope of the maintenance tasks ahead of them. If they can address the maintenance issues and "stay the course" this could be a great property. We stay in suite-type hotels ~20-30 nights a year.

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank Mongeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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489 - 493 of 493 reviews

Reviewed March 18, 2006

The sizes of the rooms are very nice. Breakfast buffet is great...dinner buffet is not recommended, except for the drinks. The maid service was horrible and although we were there for a week, they never vacuumed the floor. It still was NOT vacuumed after I complained to shift manager. We used express check out, but I received a rude call from the front desk the morning of our departure at 10:00 to make sure we were going to be out by 11:00. There are much better hotels in the same area...they might be more money, but well worth it.

  • Stayed: July 2005
    • Value
    • Rooms
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3  Thank xtremequad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2005

I'm a big fan of Homewood Suites. The separate bedroom, full kitchen and full breakfast make Homewood a great value. This property is no exception -- it is clean, quiet and comfortable. Unfortunately, my stay followed a night at Lubbock's Embassy Suites. The Embassy, very near to the Homewood, is only a few dollars more and blows away any Embassy I've ever stayed in. The rooms there are superb, and the service is in a whole other league. Stay there if possible, but the Homewood is a good second option.

  • Stayed: November 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank ingleberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
59
Reviewed July 13, 2005

3/22/05 Upon entering our room, suite 410, the A/C did not seem to be working. Front desk staff told us to turn off the A/C for 15 minutes and then back on. That seemed to help some. It happened the following day as well. In speaking with other guests they did not have any problems with their room A/C so it might have just been limited to that one room. The continental breakfast is fabulous with 2 kinds of cooked eggs, sausage, waffles, breads. cereals. juice, fruit, and coffee. The bedroom was separate from the living area with a pullout sofa bed and the bedroom had a ceiling fan. Full size frig and kitchen with all sorts of dishes, pots and pans. Rate was good for a group rate (3/22) but we were unable to get the same rate at a later date (5/27). But for all you get it was worth the higher rate. The second time we stayed we were at a soccer tournament and it had rained and the boys' clothes were muddy so the laundry facilities were great to have. Pool not open either time.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2005

Stayed here on business and was great. Staff friendly and helpful, great breakfast, clean large rooms. Next time I go to Lubbock I will take my family there. I stay at tons of hotels and this one is at the top.

Thank lwood1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Lubbock

Address: 5320 W Loop 289, Lubbock, TX 79424-1142
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lubbock
#6 Business Hotel in Lubbock
Price Range: $110 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Lubbock 3*
Number of rooms: 74
Official Description (provided by the hotel):
Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, attend the evening social available Monday through Thursday for a light fare, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more   less 
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Also Known As:
Homewood Suites By Hilton Lubbock Hotel Lubbock
Hilton Lubbock
Homewood Suites Lubbock
Homewood Lubbock
Lubbock Homewood Suites
Lubbock Hilton

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