For some reason I thought this property was new. If so, it has seen some serious use and/or lack of maintenance. We spent 1 night in a 2 bed/2 bath non-smoking room.
- staff appeared to genuinely care about our stay
- evening meal and breakfast were very good
- had to wait for room to be cleaned at 5:30 pm
- dishwasher had standing water - would not drain
- TV in living area endlessly cycled through channels
- A/C in secondary bedroom would trip breaker
- even though this was supposed to be non-smoking the room bore signs of cigarette burns. Ashtrays and matches were found in the cupboard.
- workout area was in minimal condition at best w/equipment wear evident and missing weights. A/C would not function and window hardware was broken so they could be opened.
- Dirt in bottom of pool/hot tub and around any unsecured window opening from the West Texas wind.
- The floor to our suite (4th floor) shook so strongly on the morning of our departure that my wife and I thought Lubbock was on a fault line. I suspect the industrial washer/dryers below on the 1st floor are/were out of balance which caused the vibration.
I hate to sound so negative as the staff was attentive but appeared overwhelmed by the scope of the maintenance tasks ahead of them. If they can address the maintenance issues and "stay the course" this could be a great property. We stay in suite-type hotels ~20-30 nights a year.
- Official Description (provided by the hotel):
- Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, attend the evening social available Monday through Thursday for a light fare, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more less
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- Also Known As:
- Homewood Suites By Hilton Lubbock Hotel Lubbock
- Hilton Lubbock
- Homewood Suites Lubbock
- Homewood Lubbock
- Lubbock Homewood Suites
- Lubbock Hilton