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“Great staff and hotel”

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Homewood Suites by Hilton Lubbock
Ranked #12 of 68 Hotels in Lubbock
Certificate of Excellence
Snowmass Village
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great staff and hotel”
Reviewed February 21, 2014

Very attentive and friendly staff. Great value with spacious, clean rooms and complimentary and tasty breakfast/evening meals. The lobby is a nice place to congregate and the fitness room is modern and well done.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank rnargonaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, February 27, 2014
We are so pleased to hear that you enjoyed your stay with us here at the Homewood Suites in Lubbock, TX. Thank you for the kind words about our staff, we all enjoy being able to spend time with each guest.

We look forward to seeing you next time you are in Lubbock.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Fort Collins, Colorado
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 15, 2014 via mobile

Hotel staff was incredibly friendly and helpful. The hotel was clean and my room was nice. They do a decent breakfast and decent dinners. I have zero complaints, in looking around at the other options this seems to be by far one of the better options!

Stayed February 2014, traveled on business
Helpful?
Thank Kheir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, February 19, 2014
Thank you for letting us know about your stay at the Homewood Suites of Lubbock. We are happy to hear that you enjoyed your stay and that our staff was able to help you in any way needed. We look forward to spending time with you again on your next visit to Lubbock.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 9, 2014

HSuites are tired and dated. My room my have been an original. A/C unit did not function properly, thermostat did not let you raise the temperature. Had to run the electric stove to heat the room. Breakfast selection was not at all good, free is not good sometimes.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Intheeventof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, February 11, 2014
Thank you for taking the time to give us feed back on your stay with us in Lubbock, TX. I notice that your stay wasn't totally to your satisfaction. We hope to get another opportunity to make things right for you. We look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, United States
1 review
Reviewed February 9, 2014

We stayed with our 4 kids during the week. It was an added to bonus that they offered dinner on week nights. Every employee that we met was super helpful and friendly. We would definitely stay there again the next time we are in Lubbock!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, February 11, 2014
We are so glad your family enjoyed your stay with us. We understand how hard it can be to travel with family and we are happy to help make your stay more comfortable. We look forward to spending time with you and your family next time you are in Lubbock.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 1, 2014

Spent one night on short notice using my Hilton Points. Chose it over another suites hotel from the same chain and wasn't disappointed. The staff was the friendliest I've encountered at a hotel. Part of that is the West Texas way of life but these folks were above and beyond that. Amanda was bright and bubbly when I arrived at 5:30 in the evening after a full day at work. The room was spotless and well appointed as one would expect from a Hilton property. Although not a new property there were no signs of wear; everything looked immaculate.
I was pleasantly surprised to find the evening meal provided as part of the service. I'm not talkign about a happy hour snack setup, this was a Teriyaki steak dinner with fried rice and egg rolls prepared by a genuine chef. Drinks were included and not just tea and coffee, wine and beer was available and the wine was very good.
In the morning a full hot breakfast of bacon, scrambled eggs and has browns as well as cereal waffles and fruit was available. Breakfast like the evening meal the night I arrived was real dinnerware/silverware not disposable plates and utensils.
I mentioned Amanda earlier, she was there the next morning and as bright and bubbly as the night before. I would be remiss if I failed to mention Chef Joey who prepares a different restaurant quality meal every night. I spoke in depth with the manager the night before - I apologize for not noting the correct spelling of his name and won't insult him by misspelling it - and found him a proud employee knowledgeable about him franchise and the area he served.
This was a wonderful stay. I highly recommend this if you have the chance to stay in Lubbock.

Room Tip: The hotel is set back off the highway so all are quiet and comfortable. I had a room at the back on...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, February 4, 2014
We are so happy to hear that you enjoyed your stay with us here at the Homewood Suites here in Lubbock. Thank you for your kind words about our property and staff. We all enjoyed spending time with you during your stay and look forward to seeing you next time you are in the Lubbock area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapevine, TX
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2014

The hotel is clean and offers a hot breakfast in the morning. The hotel staff is really friendly and reservations are processed quickly. The hotel is right off the Loop so there is easy access to surrounding areas. Rooms are a little older but still a good value for the price in this area.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank broncofan4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, January 30, 2014
Thank you for letting us know about your stay here at Homewood. We are happy to hear that you enjoyed your stay and our staff. We look forward to having you stay with us next time you are in Lubbock.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Angelo, Texas
1 review
Reviewed January 24, 2014

We had a great stay here! From the time we checked in, Aaron was there to help us! You can tell that he really cares about his job, and will do anything to help the guest. He went out of his way for us, numerous times, to make sure we had what we needed for our toddler. Chef Joey was also outstanding!! It is obvious that he has been doing this for a long time, and loves what he does! He made my family, especially the kids, feel at home, and gave us a great experience! The service at checkout was great as well! She was so friendly, and made our checkout quick! I used to work at a Hilton family hotel in Austin, Tx. I know what it means to give great guest service! I also know that some employees only do what they have to, while others actually care! If it weren't for the people at this hotel, we may or may not stay there again. Knowing that we will have these people taking care of us while we are there, The Homewood Suites in Lubbock will be our first choice!! Thank you guys!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gbrown0320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review, January 30, 2014
Thank you for your kind words about our property and staff. Aaron and Joey are both a BIG part of making each guest's stay extra special. We are so glad your whole family had a wonderful stay and we look forward to seeing you next time you are in the Lubbock area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Lubbock

Property: Homewood Suites by Hilton Lubbock
Address: 5320 W Loop 289, Lubbock, TX 79424-1142
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lubbock
#6 Business Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Lubbock 3*
Number of rooms: 74
Official Description (provided by the hotel):
Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, attend the evening social available Monday through Thursday for a light fare, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more   less 
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Also Known As:
Homewood Suites By Hilton Lubbock Hotel Lubbock
Hilton Lubbock
Homewood Suites Lubbock
Homewood Lubbock
Lubbock Homewood Suites
Lubbock Hilton

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