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“Over and above service” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #4 of 63 Hotels in Lubbock
Certificate of Excellence
Midland, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Over and above service”
5 of 5 bubbles Reviewed June 24, 2014

Our family traveled to Lubbock for a funeral on June 20. We were already stressed and really tired and so needing a good night's sleep. We were rudely awakened at 3:30 am by some loud, very obnoxious people who were in the room next to ours. When it became clear that their "party" was just getting started, I called the front desk and Lonnie the front desk supervisor quickly called their room and we heard several people leave. Those that stayed, however, were determined that they would party all night. I called Lonnie again and he quickly went to their room and addressed the problem. We didn't hear another peep out of them the rest of the night. When we got up the next morning I found a note under my door from Lonnie apologizing for the inconvenience and informing me that their would be no charge for our room. When I went to the front desk to thank him, he had already gone for the day. So, thank you Lonnie, for your outstanding service! I would definitely stay here again because the staff are extremely friendly and attentive and will do whatever is necessary to make sure you are comfortable.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AgmanMidland_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 25, 2014
We really appreciate you choosing to stay with us. We are very sorry to hear that you where inconvenienced due to the noise at such a late hour. We are happy that we where able to have the opportunity to correct the situation and Lonnie is one of the best when it comes to noisy nights. If there is anything we can do on your next stay with us, please feel free to let us know.
Have a wonderful day,
Suzanne Beesinger
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 reviews from our community

Traveler rating
    337
    106
    21
    6
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Any
English first
Rockwall, TX
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

The site is immaculate. Staff is very friendly. I didn't like the mattress (too hard), but that is totally subjective. My only complaint isn't really a complaint...it has to do with the breakfast room. In a motel with four floors and dozens of rooms, why would you have only 5 tables in the breakfast area? I was forced to sit in a chair that was in the room to accommodate those watching the television. Some of my food had to rest in my lap while my bowl of cereal and glass of juice sat on a lamp table. I just find this very curious, as though it wasn't thought out properly by those who designed the place.

But if cleanliness is your #1 priority, this (like all other HIE's at which I've stayed) is the place to be.

Room Tip: I called ahead and made sure I had a room on the 4th floor...no chance of footstep noises keeping me...
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RockwallTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 25, 2014
Thank you very much for your review, we pride ourselves in cleanliness and service.
We have certainly noticed the lack of seating as well and are looking into purchasing more to accommodate all of our guest.
Please let us know if there is anything we can do during your next stay with us to ensure your comfort is above expectation.
Have a great week,
Suzanne Beesinger
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
1 review
5 of 5 bubbles Reviewed June 22, 2014

I stayed at this hotel during 7th - 11th June. Never in my travels to any location in the world, including the top class hotels, have I ever received such genuine and heartwarming services as at this hotel! I would like to particularly thank Jennifer and Erica for their outstanding assistance. They have done much much more than what hotel reception staff are normally expected to do. On my next visit to Lubbock, I would definitely stay at this hotel! Again, my special thanks to Jennifer and Erica and the other staff who made my visit a very pleasant one! Best regards, Hideo Komuro

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hideo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 25, 2014
Thank you very much for choosing to stay with us. It was wonderful to have met you, we certainly agree Jennifer and Erica are fantastic. We hope your work brings you back to Lubbock soon.
Safe travels,
Suzanne Beesinger
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
1 review
5 of 5 bubbles Reviewed June 21, 2014

Our extended family was in Lubbock in May for a Texas Tech graduation and we has a wonderful stay. A special thank you to Deanna and Jayme who went above and beyond to guarentee all our needs were met. Always smiling and friendly ( they certainly exude Texas hospitiality). Jayme even found safety pins and brought them to our rooms for a wardrobe malfunction. They are a real asset to this property. Ditto -- a little hard to find.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KsConnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 22, 2014
Thank you so very much for sharing your experience with us; the team was very happy to hear you enjoyed the stay. Texas Hospitality is certainly very exclusive. Have a great summer and we hope to see you soon.

Thank you for choosing us,
Amanda Fielding
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 17, 2014

Excellent service by Jennifer who checked us in. Very clean rooms. We will definitely stay again the next time we are in Lubbock. Location was great close to everything. We were asked if we wanted our Rewards bag.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 20, 2014
Thank you very much for being a member with us, it is such a great program. Jennifer is certainly very hospitable, we are lucky to have her on the team.
Let us know when you are returning so we may look forward to the date.

Thank you again,
Amanda Fielding
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
5 of 5 bubbles Reviewed June 16, 2014

From the moment I walked in Jennifer at the counter greeted me with a smile and very helpful with places to eat dinner. The rooms were clean and spacious. The entire front desk were friendly and helpful. This was the West Texas experience I thought I would have.
thank you
Pilar, Arizona

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pilar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 20, 2014
We are so happy to hear we were able to give you the experience you were looking for, we pride ourselves on our guest's experience. Jennifer sure is a sweet lady, we are happy to have her on the team.

Have safe travels and see you next time,
Amanda Fielding
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas
Level Contributor
10 reviews
4 hotel reviews
4 of 5 bubbles Reviewed June 9, 2014

We had a very pleasant stay. The room was very quiet and we really appreciated the comfy bed. Friendly staff, all types of restaurants are close by. It is a little hard to find but the GPS had no problem. will definitely recommend and would stay again.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, June 13, 2014
We all thank you very much for your kind words. We very much appreciate your business. Lubbock certainly grown over the last few years please let us know if we may ever help you with directions.
Have a great weekend
Amanda Fielding
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Property: Holiday Inn Express Hotel & Suites Lubbock West
Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
#5 Best Value Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

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