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“Excellent cost-benefit ratio” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #5 of 64 Hotels in Lubbock
Certificate of Excellence
Walldorf, Germany
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent cost-benefit ratio”
4 of 5 bubbles Reviewed September 1, 2013

We stayed here for five days. The only negative experience during those five days was the struggle to find it at first. You should definitely use a GPS unless you are very familiar with the area. Otherwise, we enjoyed our stay very much and will not hesitate to return in the future.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tobiasfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
Thanks Tobias! I'm always happy to hear that guests receive good quality experiences and will return without hesitation.

Andre S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
    362
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    22
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Any
English first
Montgomery, Texas
Level Contributor
373 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

The last night of an extended road trip we spent in Lubbock to visit our grandson there. On other trips to Lubbock, we had stayed at several other hotels. We found this one on Hotels.com at a reasonable price and near where we were coming into town. It seemed fairly new and was up to or above the usual standards of Holiday Inn Express. Our king room was clean, spacious and had a microwave, refrigerator & coffee maker. The bed was very comfortable and we had free WiFi. The complimentary breakfast was very nice. We'll stay here again when visiting Lubbock.

Room Tip: Our 3rd floor room was quiet as the hotel is a fair way away from the expressway.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MaroonDawg67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
MaroonDawg,

It is great to see that my hotel is able to capitalize on every opportunity to please our guests, whether they are a platinum IHG rewards member, booked on hotels.com, or a walk in guest! My staff does a great job of giving customer service consistently and its good to hear that we've made a believer out of you and you now know exactly where to go to get what you expect from your travels to Lubbock! We look forward to seeing you again!
Andre S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed August 20, 2013

We only stayed one night but it was a great experience. I usually do not stay at HolidY Inns because I believe they are over priced. We stayed here because our daughter was staying here for a week as she was moving to Lubbock. I was impressed with the morning breakfast. I was also impressed with the courtesy of the staff. Although the price was still a little high I was impressed with my stay here.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dale M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
Dale M,

I am glad that you gave us a shot at impressing you with our guest service despite your previous hesitations due to pricing. A core concept in our daily lives is to feel like we got great value for what and where we spend our money, so I understand your hesitations. That being said it feels great to know that our guest feel as though they are receiving great value for their stay! We will continue to deliver these results and offer our guests a personalized and exceptionally valuable stay at Holiday Inn Express Lubbock West.
Thanks Dale,
Andre S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

I have lived in Lubbock most of my life but recently away. Over the past few months I have had to return to town and each time I stayed at this hotel. Having lived in Lubbock I knew that the location was excellent.
The front desk staff is extremely helpful and eager to please. They have accommodated me when I have needed to check in early and they have been incredibly helpful when I have needed to check out late.
Something I greatly appreciate, especially when traveling during summer months, is when a property spends a little extra money and leaves the air conditioner on. This hotel has always extended that courtesy, which really matters when checking in late in the day. It is their attention to little details like this that make staying at HIEX Lubbock West a pleasure.
The housekeeping staff has always been very friendly and they are INCREDIBLY thorough. Each time I have stayed the room has been immaculate and clean. It is obvious that they care about their job and about the people that will occupy the rooms.

Keep it up Lubbock West!! I look forward to returning to town and staying with y'all.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shawn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
Shawn C,

I couldn't be more proud of such a glowing review, thank you for taking the time out of your day to do this! As you well know, guest experience is our #1 priority at HIEX Lubbock West and the more people that know about it and experience it for themselves the better!! I would really appreciate the opportunity to meet you the next time you stay at the hotel. If it isn't too much trouble for you of course, thanks again and we look forward to seeing you again soon!
Andre S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

I had to drive into Lubbock for a funeral and when calling to make my reservation Susanne and the AGM Christine were beyond helpful. I live 6 hours away but arrived in town early and Glenn at the front desk was able to get us an early check-in and was very professional and friendly. Vanessa was working the kitchen in the morning and I must say I've never enjoyed a continental breakfast more. Their pancake machine was magic.

Everything about this hotel was clean and professional. If I ever need to go to Lubbock again this will be my first choice of a place to stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DonDavis56260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
Don Davis,

I am sorry to hear about your reason for the trip to Lubbock. However, I am elated to know that you were treated well and enjoyed your stay with us. As the General Manager it never gets old to hear that your staff takes care of every guest and gives them personal attention to create a great hotel that guests love! Thanks for taking the time to spread the good word about your great experience here, I and the staff sincerely appreciate it!
Andre S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munds Park, Arizona, United States
Level Contributor
5 reviews
5 of 5 bubbles Reviewed July 26, 2013

Typical Holiday property.... clean, comfortable, nice atmosphere and professional staff. You just can't seem to go wrong with Holiday. As a travel professional, I know that Holiday is one of the few remaining brands that seem to demand consistency and quality from their owners.

Room Tip: Any room you draw will be acceptable.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
JO A,

You couldn't be more "on the spot" with your review! Consistency and guest experience are demands place hotel to hotel and staff to staff. Here in my hotel we take it a step further and ask that the staff demand it from themselves. All in all it results in guests knowing exactly what they will receive from Holiday Inn brands and more specifically my hotel. Thank you for CHOOSING the Holiday Inn Express and we look forward to your next visit!
Thanks again,
Andre S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bremerton, Washington
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

We stayed at this location for one night while traveling from San Antonio to Seattle. The hotel was a bit difficult to find and it was even more difficult to get to the proper highway when we left in the morning. We arrived at about 4:30pm and the room was not ready. There was a guest checking in when we arrived and their room was not ready either. We had to wait about 15 minutes to get our room and that was somewhat annoying after driving all day, including driving through a nasty Texas rain storm. The clerk did not recognize us as being priority club members but she had already offered us bottles of water while we had to wait for our room to be ready. The room itself was fine, clean and typical. The bathroom fan was loud and annoying. The breakfast in the morning was good and had a few more items than most of the Holiday Inn's we have stayed in. We would definitely consider staying at this location again if we happen to be in Lubbock.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank travelwithchild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 23, 2013
Travelwithchild,

Thanks for an informing response to your stay! I am pleased to tell you that we have made some corrections within the hotel to ensure guest room readiness by 3pm. This will eliminate experiences like you described waiting for your room at 4:30 or later. In addition our front desk is stocked with maps and are always willing to help answer questions about directions using the "Loop" and "Marsha Sharp Freeways" systems of Lubbock. I would enjoy seeing you here at my hotel again on your next stay! I hope youre trip to Seattle was as fun as it sounds.
See you soon!
Andre S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Property: Holiday Inn Express Hotel & Suites Lubbock West
Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#4 Best Value Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Holiday Inn Express Hotel And Suites Lubbock West

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