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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #8 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed February 13, 2013

I have stayed at the Holiday Inn Express in Lubbock several times and have never had a bad experience. The prices are extremely reasonable. If you don't mind the buzzing of the elevator you can get ten dollars off by staying in the room next to the elevator. The staff is always helpful and friendly, going out of their way to make you feel comfortable. The location is also really great. It's near a Target, Cracker Barrel and Starbucks and only ten-fifteen minute drive to movie theaters, restaurants and the mall. Location is also very safe and the hotel is very quiet. I highly recommend!!!

  • Stayed: February 2013, traveled with family
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Thank Stacy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded February 21, 2013

Thank you very much Stacy A for your feedback; it is our most useful tool. I am happy to hear you took advantage of our discounted elevator room, it certainly helps save when traveling. We hope we will see you again soon, I will be sure to pass on all your comments to the team so they may hear they are welcoming!

Amanda Fielding
General Manager

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392 - 398 of 543 reviews

Reviewed February 11, 2013

Hotel had new look & feel. Comfortable king size bed, but pillows were too soft. Bedroom & bath both very clean. Lighting a little dark in bedroom. Good shower head. Nice long vanity. Magnifying mirror. Soft towels. Had fridge, microwave, computer table, two mirrors outside bathroom. Great breakfast - oatmeal, cold cereal, milk, crisp bacon, sausage patties, scrambled eggs, juices, variety of muffins, bagels, breads, some type of pancake machine, fresh bananas, apples, oranges. Good coffee. At least two people taking care of breakfast. Friendly staff. Heater/air conditioner - never could get temperature as we liked. Slow elevators. Would stay here again.

  • Stayed: February 2013, traveled as a couple
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Thank francesamay2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded February 13, 2013

Thank you so very much Francisamay for your detailed comments. It is so nice to hear you enjoyed your visit with us and the team will be delighted to read all you have given us. Feedback is so very important in the customer service industry; I am concerned about the lighting and thermostat in the room, if you would not mind taking a moment to call 806-687-2600 or email amanda.fielding@hiexpresslubbock.com to let us know your room number so may we correct these things.

Thank you again for choosing to stay with us on your travels, I hope we can host your visit again soon,
Amanda Fielding
General Manager

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Reviewed February 8, 2013

I've stayed at the Holiday Inn Express in Lubbock each time I've visited the area. The hotel is close to the airport (about 15 minute drive) and is located in a convenient location. The staff and service is great and the rooms are very clean. It's been my home away from home everytime I visit for the past few months. If you like Holiday Inn properties you will not be disappointed coming here.

  • Stayed: January 2013, traveled on business
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Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded February 10, 2013

We appreciate your continued business, it is traveler like yourself we pride ourselves on delivering that home away from home experience, if there is anything we may do for you please do not hesitate to let us know. Thank you very much Adam W for your kind words on your review. It is always a pleasure to see you. Have safe travels we will see you again soon.

Thank you again,
Amanda Fielding
General Manager

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Reviewed February 1, 2013

Our family stayed in Lubbock, Tx on the 25th. and 26th.of January at the Holiday Inn Express Hotel & Suites on 45th. Street . We had a quiet place, a clean place and a great breakfast at this location. Everyone there was very nice...Will stay there again if need to. Shirley1031

  • Stayed: January 2013, traveled with family
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Thank ShirleyC185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded February 2, 2013

Thank you so much Shirley1031 for taking time to let us know how your visit was. Thie team will be very happy to hear as well. Thank you for choosing us, we hope your travels bring you back.

Amanda Fielding
General Manager

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Reviewed January 27, 2013

Getting to the hotel is very challenging because it is so new as well as the freeway that goes right past it, So the GPS doesn't know how to give accurate directions, so we circled the area a couple of times before we finally were able to get there via Marshall street down to 43rd. Once we got to the hotel and up to our room, we sort of forgot about the challenge of getting there. The room was so nice and smelled very clean and fresh. The bed was nice and comfortable and they give you some complimentary toiletries that are not normally offered, such as body scrub and q-tips and make up remover. It may not sound like much, but if you forget those things it's nice to have them available. The free breakfast was very fresh and filling, with make it yourself pancakes and scrambled eggs and sausage and biscuits and gravy as well as a variety of fruits,yogurts and pastries. Very nice stay,

  • Stayed: January 2013, traveled with family
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Thank Labnstat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded January 28, 2013

Thank you very much Labnstat for your very kind words. Our Team is very dedicated in giving each guest everything they need and making sure they are comfortable. They will be very excited to hear we were able to do so for your visit with us. It is very nice being in an area with so much coming in around us; but unfortunately that does mean it can be difficult to get to us. Be sure to give us a call and we will stay on the phone with you to make sure you arrive safe.
Thank you for your patience with the area, we hope to see you soon.

Amanda Fielding
General Manager

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Reviewed January 21, 2013

The room was a comfortable size and the handicapped bathroom totally accessible. We travel with a service dog and the staff was totally accepting (sometime there is consternation). Friendly and clean and a nice breakfast including oatmeal and tortillas. Last time in Lubbock we stayed at the Holiday Inn, which was abysmal. Recommend this highly.

Stayed: January 2013, traveled as a couple
Thank ScrappyTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded January 23, 2013

We are so happy you were comfortable on your visit to Lubbock Scrappy Texan (very fun screen name by the way). It is very good to hear you did not have to sacrifice comfort for accessibility I sure that is not always the case.
Our breakfast ladies go above and beyond the standard Holiday Inn Express Start Breakfast. I will be sure to let them know your kind words.
We enjoyed meeting you all; we will see you next time.

Amanda Fielding
General Manager

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Reviewed January 20, 2013

Picked for a reasonable price and location. Everyone was friendly and we had no problems with anything. The room was very clean and there was not the musty odor that sometimes you get in a hotel. The bed was comfortable and as a side note the sheets were the softest I have ever slept on.

  • Stayed: January 2013, traveled as a couple
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Thank Amy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded January 21, 2013

Thank you very much for choosing our hotel for your visit to Lubbock. Our laundry ladies are thrilled to hear you enjoyed their sheets. We hope we can see you again soon. Thank you again for your feedback Amy N.

Amanda Fielding
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407-3705
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Price Range: $88 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Holiday Inn Express Hotel And Suites Lubbock West

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