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“Customer Service to keep you”

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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #7 of 68 Hotels in Lubbock
Certificate of Excellence
Flower Mound, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Service to keep you”
Reviewed September 15, 2012

It was a breath of fresh air to find a hotel that doesnt talk about customer service but LIVES it. From the front desk to the housekeeping staff, all smiled, said good morning or hello and did an exemplary job of making one feel comfortable. One individual really stood out. Diane in the breakfast area was far and away someone who lived the mantra of customer service. She offered her assistance before the guest knew they had a question. She was quite simply perfect and I would go so far as to say I might try and lure her away I was so taken with her attitude and desire to help people. I have stayed at other Holiday Inn Express sites but none compare to the staff here. The hotel is exceptionally clean and I would not hesitate a moment to stay here again or recommend it to my friends. Kudos to all. A job well done and should be used as an example for others..

  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 17, 2012
Ensuring our guests feel welcome and have an exceptional stay is everyone's top priority, I am very happy to hear you enkjoyed your stay as much as we strive for. I am blessed with wonderful people supporting our idea of hospitality, Diane included. She is a wonderful person as you mentioned. She and the rest of the Team have heard you comments and send their thanks.

Thank you for choosing to stay with us, we hope we may see you soon.
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531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
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English first
Fort Worth, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 14, 2012

This is my hotel of choice when I travel to Lubbock to see my son. The staff is always friendly and eager to assist, the rooms are clean and comfortable. The location is good because it is near shopping and some restaurants. A quick jump on the freeway gets me to Tech in 5 minutes, but it is far enough to be in a quiet part of town.

  • Stayed September 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank jennyt01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 17, 2012
We appriciate you sharing your trips with us to see your son. Thank you for taking time to review our hotel. Be sure to be watching for new restaurants in our area, we are excited to have fresh options.
See you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
2 reviews
Reviewed September 11, 2012

We had great service, found the hotel to be very clean, and up to date. All the staff were very friendly and helpful. We have already booked our next stay! We would highly recommend this Holiday Inn Express.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amber932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 13, 2012
We look forward to your return. Thank you for choosing to stay with us, our team very much appreciates your return business.

See you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
Reviewed September 11, 2012

Stayed for a night for business and it was an excellent choice. The team was extremely friendly and the hotel was very clean. They offered breakfast and also supplied toiletries if you had forgotten something. I would definitely stay here again.

Room Tip: Ask for rooms on the higher floors. It is generally less noisy
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrypticAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 13, 2012
Thank you for choosing to stay with us on your business trip, we are glad we could get you some extra supplies while you were with us.

See you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 10, 2012

Wow....what a tight ship being ran here! We were heading south on the highway and went way out of our way for this hotel based on previous Trip Advisor feedback. We were not disappointed and didn't think anything about going slightly off track after staying here : )

First of all the guy who checked us in was simply one of the most helpful and amazing desk clerks I have come across (Phillip). He went out of his way on many occassions when we stayed to help us which was appreciated. I received a letter with the manager's email address upon check-in that informed me to email her as soon as possible if there was anything we needed. Nice touch to make sure everything is running right! Our room was very clean and had a really comfy bed. We did have interaction with a few other employees (housekeeper and lady in breakfast area) who were also exceptionally polite. By the way, not sure when IC hotels or HIE hotels added the pancake machine....but that is the coolest thing! In the morning, the manager was even on hand in the lobby to say hello.

I have no con's about this except possibly the location which is a tad tricky to find (and especially re-find if you leave the hotel) due to a twisted road system nearby. For constructive feedback, I would like to mention that the area inside the jets of the jacuzzi in the room were pretty dirty in an otherwise spotless room. Not sure there is a good way to clean them after each person, but I didn't want to stay in the tub for extended periods for that reason....which I otherwise could have! hahaha

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DownhereinTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 13, 2012
Thank you very much for such a thourough review. Phillip and the rest of the team will be delighted to read your kind words. We just loved the idea of the pancake machine as well. I have been watching for more and more restaurants in our area to be built; in hopes it will make us easier to get to. We are always happy to help guide you into the hotel as well.

Thank you again for staying, we hope to see you agian soon.
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Frisco, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 4, 2012

Stayed here for our Family Reunion. We got in at 1am and the front desk still had a fresh just got to work attitude. Our room was spacious and very clean. Breakfast was good as well everything was kept fresh. My family and I will definitely be back to this hotel when we come back to visit.. GREAT STAY!!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcontreraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, September 6, 2012
We were happy to have you all with us. Our Night Auditor certainly has the most difficult schedule; but they are certainly wonderful Team Members. Thank you for your kind works, we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainview, Texas
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2012

this is a newer hotel but was still impressed with the sparkling clean rooms and lobby and pool area. staff was very helpful and accomodating. breakfast was hot and plentiful. convenient location but they need a sign for you to turn onto 45th street to get there. very happy with every aspect of this hotel. will definitely recommend to all.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Karri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, August 28, 2012
Thank you for your kind words. We love what we do and enjoyed making you feel welcome. I agree with the sign; we are in the process of something to navigate guests easier, you are always welcome to call if you get lost.

Thank you for choosing to stay with us, have a great rest of the summer
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Property: Holiday Inn Express Hotel & Suites Lubbock West
Address: 6023 45th St, Lubbock, TX 79407-3705
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Holiday Inn Express Hotel And Suites Lubbock West

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