Some of these reviews seem a little harsh. I, for one, had a wonderful experience with this hotel and would recommend it to anyone. My husband and I stayed here the weekend of our wedding and absolutely loved it. They were nice enough to give me an early check in on Saturday so my bridesmaids and I could get ready there before the wedding. When I showed up at the hotel, wedding dress in hand, my parents' credit card form hadn't been entered into the computer (simple human mistake). Instead of insisting that I provide another credit card in order to check in, they went ahead and checked me in anyway and said they would find the paperwork later. Basically they went off my word that the form had been turned in and gave me my room without securing a deposit. In my opinion, that's going way above and beyond.
The room itself was fabulous. I'm a sucker for down comforters and pillows, and this had both. My new hubby and I ordered room service the first night, as we didn't get a chance to eat at our wedding. The service was quick and easy, and the food was awesome. The Aged Gouda Mac and Cheese is to die for. It's true that none of the rooms have bathtubs, but I'm not a bathtub person anyway. Plus there's a hot tub outside if you just insist on having a place to relax. There's nothing better than a hot tub on a cool Lubbock night.
Overall the service was friendly, the room impeccable and the "classy western" atmosphere unique. So for those of you who are still conflicted over the reviews, just do what I did and ignore them. This is Lubbock, after all, and you have to keep that in mind. The very minor issues The Overton has aren't specific to this one hotel in particular. You will find them in any hotel and/or restaurant in Lubbock. A majority of the staff is made up of college students, and while most of them are competent, there will always be the one's who aren't. You should expect that in a college town. Give The Overton a break...it's the best hotel experience you'll have in Lubbock!
- Official Description (provided by the hotel):
- As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more less
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- Also Known As:
- Overton Hotel Lubbock