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“One night stay”

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Overton Hotel and Conference Center
Ranked #7 of 66 Hotels in Lubbock
Certificate of Excellence
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“One night stay”
4 of 5 bubbles Reviewed May 20, 2011

I was delighted to see such a nice hotel in Lubbock since I had not seen anything of this caliber when I last traveled there 4 years ago. The reception was friendly and knowledgeable. The room itself was very spacious and did have a nice view on the 14th floor. The bathroom amenities were very nice and the bed itself was very comfortable. The only truly disappointing thing about the stay was the breakfast. I had upgraded to the "exclusive" 14th floor to get the breakfast the next day for the 2 rooms I got. The breakfast was horrible! For the price I paid (roughly $20/breakfast) I expect so much more. I stayed at a Holiday Inn Express the following night which had a much better breakfast. This place needs to have a truly continental break AT THE MINIMUM if not more. The dry sausage biscuits were terrible and besides that, there wasn't much of a choice. I'd recommend staying here for the room, but skip upgrading your room if it is only for the breakfast. You're better off getting it elsewhere.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank George546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 23, 2011
Thanks for the review. We're glad you enjoyed your stay, but regret your disappointment with our Preferred Level. This is feedback that we will be using to get better.

Thank you again.
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623 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Lubbock Texas, USA
1 review
3 of 5 bubbles Reviewed May 12, 2011

I have stayed in other hotels that have been better. If this is supposed to be Lubbock's best hotel then that is very disappointing. Lubbock has a LOT nicer hotels than this. Room was average, well there was no listings for the TV channels, no microwave, room/concierge service was poor (I never received the things that I asked for). They have a pool and I was expecting an indoor pool from this hotel, but it was outside and nothing fancy about it at all, not that many chairs though and the pool was not heated. The premium room that includes breakfast was NOT in the main restaurant, which I was not informed of upon check-in and the buffet breakfast is $13/per, but i did check out the breakfast that I was supposed to have and it was slightly more than is offered for a standard hotel this one just included breakfast burritos, oatmeal, fruit, cereal and bagels. overall I was pretty disappointed with this hotel, it was just not what I expected at all.

Room Tip: go to another hotel like embassy suites
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  • Stayed May 2011, traveled with family
    • Value
    • Location
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Helpful?
Thank Kpharr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 16, 2011
Thank you for your review. We pride ourselves on providing excellent accommodations and service for each of our guests. I'm sorry we did not meet your expectations and hope we can earn your business back.

Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed May 12, 2011

The walls were paper thin. By 5am, I could hear three different alarm clocks sounding in the area, and by 6:45, I could hear tv's, showers, toilets, etc. When I am staying in a hotel (or anywhere), I'd rather not hear someone two doors down flush. The coffee was also horrible...and desparately needed after the poor sleep. The comfortor also had some disusting brown stain on it that I only noticed upon waking, and the carpet was "crusty" in places--I kept shoes on.

But, if you don't like coffee, sleep like the dead and/or have hearing problems, and thoroughly inspect the bedding, the beds were comfortable, and there were multiple pillow options and it was in a good location. It was also a good looking hotel.

  • Stayed May 2011, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank LaurenLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 13, 2011
Thank you for the feedback. Obviously, we are very concerned about the issues you had and will use it as a training opportunity to get better.

We look forward to earning your business next time. Thanks again.
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Walnut Creek, California
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 11, 2011

My daughter and I stayed here while she looked at Texas Tech. We both really liked the hotel. It was a great location with walking distance to several places to eat. The staff was excellent.

Room Tip: Ask for one looking out over Texas Tech.
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  • Stayed May 2011, traveled with family
    • Value
    • Location
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Helpful?
2 Thank SuzanneCA84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 13, 2011
So glad you enjoyed your stay! See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 4, 2011

The bed was awesome, great location to Texas Tech and surrounding shops and dinning. The only thing they need are more trash receptacles inside the room everything else was very good!

Room Tip: Walking distance to Texas Tech
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  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Deeverlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 6, 2011
Thank you for your comment and suggestion about trash receptacles. We look forward to seeing you next time!
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Mansfield, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 4, 2011

I stayed at this hotel with fellow teachers and students for an academic competition at Texas Tech. I would definitely stay here again for business or pleasure. The most surprising thing was the amount of employees working the lobby at 4 am when I had to make a run to the airport. They were so friendly!

  • Stayed April 2011, traveled on business
    • Value
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Helpful?
1 Thank jenkeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 6, 2011
Thanks for the great comments! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portales, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 2, 2011

Loved the decor and the room, slept well in a great bed. Thanks for the great shuttle service for giving us a ride for our dinner reservations and picking us up in the middle of the night. Breakfast was delicious in the hotel restaurant.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank April2278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoshHenegar, Manager at Overton Hotel and Conference Center, responded to this review, May 3, 2011
Thank you for your comments! We're glad you enjoyed your stay and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Overton Hotel and Conference Center

Property: Overton Hotel and Conference Center
Address: 2322 Mac Davis Lane, Lubbock, TX 79401
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Lubbock
#9 Family Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Overton Hotel and Conference Center 4*
Number of rooms: 303
Official Description (provided by the hotel):
As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more   less 
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Also Known As:
Overton Hotel Lubbock

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