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“Nice but”

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Hawthorn Suites by Wyndham Lubbock
Ranked #7 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed January 17, 2013

I had a hard time finding the .hotel. Once there the lobby was very nice. The front desk personnel were very nice and professional. The room was large and very nicely appointed. The beds were very comfortable and clean. The tv was very nice and set in the room were it was easy to watch from anywhere in the room. The breakfast was good but the juice machine did not get them cold, but it did work. Overall the hotel was very nice. When I go back to Lubbock I will keep them in mind.

Room Tip: If you need a nice place to treat. Give this a try.
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  • Stayed: January 2013, traveled solo
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Thank James w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornFOM, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

Thank you for your review! We have changed so much over the years. We look forward to welcoming you back!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,487 - 1,493 of 1,637 reviews

Reviewed January 12, 2013

The hotel is very nice but needs some maintenance work to be up to Hawthorne's standards. Our room 221 was missing a bed lamp. When I reported it they offered to fix it but I let them know I was just reporting it and just wanted them to be aware of it missing. The bathtub area had some water damage due to water running down the wall from tub. Other than that all else was excellent. I would stay there again with no problem.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank ROBERT R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornFOM, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

Thank you for your review! We have changed so much over the years. We look forward to welcoming you back!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

There are only two good things about this hotel: the rooms are lovely and the guest laundry is free. The rooms will not stay lovely very long, though, because they are not cleaned very well and things are not being repaired as necessary. Also, even though there was a kitchenette in our room, there were no dishes at all! There seem to be problems with the cleaning staff beyond the matter of the rooms not being cleaned properly. Some boxes were taken from our room, and when I was waiting at the front desk to complain, the couple in line in front of me had had a watch stolen from their room. The breakfast is over by 9, and if you get there anytime after 8:30, there will be a very limited selection of food and the breakfast room will be dirty. The young woman who was supposed to be looking after it basically just stood in the kitchen doorway and glowered. I never saw her clean off a table or restock anything. During the week we were there, one side of the lone toaster didn't work because some old burnt bread was jammed in it, the waffle batter dispenser never worked, and the juice was warm on two mornings.

Room Tip: Choose a room in a different hotel.
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  • Stayed: December 2012, traveled with family
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Thank Syd18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornFOM, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

Thank you for your review! We have changed so much over the years. We look forward to welcoming you back!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank WESLEY S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HawthornFOM, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 4, 2013

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank bobbi m
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HawthornFOM, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 3, 2013

What Potential - What a disaster.

Nice location, structure, room. From there a disaster. Front desk ignored us at entry. Buz office w/no printer! Kitchen w/no utensils, phone broke, TV broke, Wake up sys - broke

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank TechVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornFOM, Front Office Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

Thank you for your review! We have changed so much over the years. We look forward to welcoming you back!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank CHRISTOPHER Y
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HawthornFOM, Front Office Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 4 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Lubbock

Address: 4435 Marsha Sharp Fwy, Lubbock, TX 79407-2519
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Lubbock
Price Range: $74 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Lubbock 3*
Number of rooms: 132
Official Description (provided by the hotel):
Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
Lubbock Hawthorn Suites

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