We booked two rooms for two couples over the net on a web accommodation service. The reservations clerk was waiting for us although we had a torrid time trying to find the hotel using SatNav. It was a combination of the new road system and the address not being recognised by SatNav, so much that we had to ring the hotel for an alternative address and directions.
On reaching our rooms our key card worked, but our friend's did not so I went back to reception to report the problem and get new cards or at least to get them re-programmed. Again the key card did not work and one of the staff could only get in using his pass key. So, wanting to get things done we put all the luggage in our room and returned to reception where they assured us the problem would be sorted on our return.
This was not the case. Armed with new keys they again failed to open the door and our friends were re-loacated to another floor. Would it have been too much to actually check they keys before handing them back to a customer given the frequency of the failure?
The rooms were very nicely appointed and the beds very comfortable but poor marks to the management who seemed not to believe our story and check that the problem was rectified.
Breakfast was standard fare but late arriving in the morning - about 10-15 minutes after the scheduled start time.
Overall mixed results, we are returning in a few weeks, let's see if things have improved any.
- Official Description (provided by the hotel):
- Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
- Lubbock Hawthorn Suites