The people working at the desk on Friday, 11/25 were extremely rude. Kids were jumping off of the hot tub, into the pool, and the man working behind the desk's response "They paid, too." There were no adults supervising the kids and one of the kids from this group jumped and landed on my husband's head. One of those kids could have been killed, diving into a 3 foot pool. The man refused to give me my money back. Then, when we checked out, there were $22 worth of drinks charged to our room that we did not order. The hotel was filthy, as well. A good friend of ours partly owns the hotel and I will certainly give him a call tomorrow. I was appalled at the lack of customer service and embarrassed for the city of Lubbock. I would really like my money back.
- Official Description (provided by the hotel):
- Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
- Lubbock Hawthorn Suites