Our suite was beautiful: modern, spacious, with a comfortable bed and many pillows. Our service was . . . beyond non-existent. After our first night, despite leaving our room at 9:30 a.m., we returned in the late evening to find our room had not been cleaned. Granted it was Thanksgiving, but there's a reason some places CLOSE on Thanksgiving when they can't give proper service, esp. in the hotel/restaurant industry. Our second morning, in spite of having the Do Not Disturb sign on our door, maids knocked TWICE before the 11 am checkout time trying to get us to leave. Twice!
Other problems: the blinds did not block out the very annoying huge, digital billboard with constantly changing neon-bright ads that was mere yards from our window. Also, we brought food back to our room but there were no dishes or silverware in the kitchen. Yes, our suite had a kitchen--and dishwashing soap--but not one single fork. We called the front desk but they said they didn't have any. Really? At a place where every room is a suite with kitchenettes?
So when we left, we had run out of shampoo, towels, and the trash was overflowing. Will we get any kind of refund? Of course not. At least when you get bad service in some restaurants they'll comp your dessert.
- Official Description (provided by the hotel):
- Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
- Lubbock Hawthorn Suites