My husband and I stayed at the Hawthorn as part of a wedding party last week. We were treated exceedingly poorly by the General Manager, Debi. Out of respect for Travel Advisor and their review guidelines, I will not go into detail, but I will say that we were deeply offended (not to mention a bit shocked) by her behavior. (We are frequent travelers - all over US, Europe and South America and we NEVER complain... very laid back people who roll with the punches.) But we were so offended in this circumstance that we called the district manager, Jeremy. We have left three messages - a week later we still have not reviewed a call.
Hawthorn is at best a second rate hotel with terrible management. The best things about it was the location, the free cookies in the lobby, and the showers (they don't work well but are interesting little pods -sorta cheap shower pods from the future).
Just keep in mind, if you are planning a wedding, or are booking a multiple rooms for a function, your guests (or you) may be treated like crap for no good reason. I know my host was extremely embarrassed.
- Official Description (provided by the hotel):
- Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Expedia, Travelocity, Hotels.com, Cancelon, TripOnline SA, Orbitz, Hotwire and HotelQuickly so you can book your Staybridge Suites Lubbock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Staybridge Suites Lubbock Hotel Lubbock
- Lubbock Staybridge Suites