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“Second Rate Hotel With Rotten Management”

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Staybridge Suites Lubbock
Ranked #33 of 69 Hotels in Lubbock
Reviewed September 20, 2006

My husband and I stayed at the Hawthorn as part of a wedding party last week. We were treated exceedingly poorly by the General Manager, Debi. Out of respect for Travel Advisor and their review guidelines, I will not go into detail, but I will say that we were deeply offended (not to mention a bit shocked) by her behavior. (We are frequent travelers - all over US, Europe and South America and we NEVER complain... very laid back people who roll with the punches.) But we were so offended in this circumstance that we called the district manager, Jeremy. We have left three messages - a week later we still have not reviewed a call.

Hawthorn is at best a second rate hotel with terrible management. The best things about it was the location, the free cookies in the lobby, and the showers (they don't work well but are interesting little pods -sorta cheap shower pods from the future).

Just keep in mind, if you are planning a wedding, or are booking a multiple rooms for a function, your guests (or you) may be treated like crap for no good reason. I know my host was extremely embarrassed.

  • Stayed: August 2006, traveled on business
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    • Business service (e.g., internet access)
Thank AlisonTheVagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (122)
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118 - 122 of 122 reviews

A TripAdvisor Member
austin, tex
Reviewed January 21, 2006

Lubbock does not have much comfortable lodging close to Texas Tech, so Hawthorne is one of the best options I have found, especially if you want to be able to walk to campus. It's well kept, has a decent breakfast buffet and a usable workout area. You can find cheaper lodging, but it's usually farther away from campus or below 3-star rating, no matter what the website ratings say! I have stayed at four different hotel/motels in Lubbock so far, and this is my favorite.

  • Stayed: June 2005, traveled on business
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Houston, TX
Reviewed October 23, 2003

I have stayed there 3 times now. The Hawthorn may not be the cheapest hotel, but it isn't exspensive either. The rooms are well furnished and decorated compared to the 4 other Lubbock hotels I have stayed at. This hotel is very clean. Everything in the entire hotel looks like it is new. Great location. The employees have always been friendly. It is worth the extra couple bucks.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2017
Google Translation

  • Stayed: April 2017, traveled solo
    • Value
    • Location
    • Service
Thank JMDevesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014
Google Translation

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TarianaMSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this reviewResponded April 8, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Lubbock

Address: 2515 19th St, Lubbock, TX 79410-1501 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Texas > Lubbock
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 69 Hotels in Lubbock
Price Range: $105 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Lubbock 3*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites

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