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“More than I expected”

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Staybridge Suites Lubbock
Ranked #32 of 68 Hotels in Lubbock
Lima
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“More than I expected”
Reviewed December 19, 2012

Rooms were all equipped with full kitchen. Huge, homey space and friendly and helpful staff. Breakfast buffet is good and lots of snacks, coffee service and 'events' at the hotel for guests. Hassle-free parking, close to Texas Tech University and shops/services. Didn't get to try out the swimming pool and barbeque but fitness center was basic but clean and sufficient.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank palindrome4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Tusc
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 21, 2012

Great location if visiting Texas Tech University. Most folks were nice, but one housekeeper used vulgar language while I was walking near her in the hallway. Clean pool and folks were barbequing out by the pool tent each evening. Made me feel like home.

Room Tip: I liked that I could see the pool and the area in the back where I parked my work truck.
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  • Stayed September 2012, traveled on business
    • Value
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Helpful?
2 Thank Harv M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
64 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 1, 2012

This place needs remodeled! Bedspread was faded with age, huge stain (burn) in the carpet, desk chair was filthy with dried food (holes, worn, etc.), top of frig hadn't been cleaned in years - window sills filthy, windows filthy. I have stayed here for the past 5 years and each year it gets worse. Not sure I will ever come back. Is a great location to Texas Tech.

  • Stayed June 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank BrianTheTraveler77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review, August 1, 2012
Dear BrianTheTraveler77,

We appreciate that you took the time to review our hotel. Thank you for choosing Staybridge Suites Lubbock as your accommodation preference for the last 5 years. I am very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. On this occasion, we fell below your expectations. Please accept my apologies for any inconvenience and discomfort it caused you. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ifrane, Morocco
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 4, 2012

The Staybridge is convenient to Texas Tech and to a few restaurants. The staff were super friendly and helped make a pleasant stay. The breakfast area is nice and breakfast is fine. The Texas-shaped waffle maker reminds you where you are!

There is some road construction that made getting to and from the parking lot a bit tricky. The noise was not that bad in my room and it did not disturb my sleep.

The air conditioner is set on a thermostat but it blows like crazy when it comes on. It is either on or off, which did wake me up.

All in all, a good place to hang your hat in Lubbock!

  • Stayed May 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank MinnTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Level Contributor
55 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 31, 2012

I'm a fan of the midrange hotels like Staybridge and Hampton and the like. The quality is usually good and the price isn't high. This Staybridge was no exception. The staff were friendly and helpful, the room was clean, the breakfast was good, and the wifi was fast. It's located very conveniently near restaurants, gas stations, and some retail.

Speaking of the staff, I had to leave very early on a weekend morning and there is no "to-go" breakfast service on weekends. When I checked out, I asked the clerk if there was any way I could get a to-go bag anyway - and I got one. That kind of customer service is rare, but this Staybridge clearly values it. I'll be back if I'm back in Lubbock.

Room Tip: Rooms on the southwest side face away from the busy streets and are probably quieter.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trigeekgirl236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 19, 2012

Hubby and I needed a decent hotel for our 4 night stay in Lubbock that was near the hospital. The hotel is very well located. Nice Lobby, breakfast / break area. We did not use the pool but did go outside to sit in the sunshine one afternoon and it was very nice - looked clean. The suite was a great set up. Nice size kitchen and "living area". Bedroom was a little tight for the King size bed but not an issue for us. I liked having a separate sink and counter outside the bathing / toilet areas so we could both be getting ready at the same time in the mornings. The bed was very comfortable. Two TVs. Very nice front desk staff that helped us with various questions several times in our visit. If we ever need to go back to Lubbock I would stay here in a heartbeat.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gem1180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu/Austin TX
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 16, 2012

Priority club platinum 100,000 points 8 weeks. Live on the road. I believe of all the chains Staybridge has the best concept right now. You get a lot of bang for your buck. This one is the worst one we have stayed in. Creaky and dated small laundry. However, I would still recommend it, but for the top floor only. Second floor you hear everyone walking above all the floors creak when someone walks. Lubbock has many choices so you do have other options. The worst staybridge is still better than most. iPad

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank worldtraveler238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Staybridge Suites Lubbock, responded to this review, April 12, 2012
Dear Worldtraveler238,

Thank you for your review of our hotel. I was sorry to hear some aspects did not meet your expectations. I certainly apologize for any inconveniences you may have experienced.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Lubbock

Property: Staybridge Suites Lubbock
Address: 2515 19th St, Lubbock, TX 79410-1501 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 68 Hotels in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Lubbock 3*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites

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