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“Lousy desk staff at night”

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Days Inn Lubbock South
Ranked #40 of 70 Hotels in Lubbock
Reviewed December 19, 2013

My family travels back and forth between Austin and Denver on a regular basis. A couple of times we have stayed at this Days Inn primarily because it is right on the highway and it has rooms opening to the outside -- a requirement for us when we are traveling. Each time I have called ahead and booked a room -- ground floor, no smoking, two queen beds, and with outside access so we can get to our car easily. I have given my credit card information and my Wyndham rewards number and been guaranteed a reservation. When we arrive in the middle of the night we are told that they have no record of our reservation and there are no rooms available. When I begin throwing a fit and point out that the parking lot is half empty, they concede that they may have some rooms, but they are either smoking rooms or on the second floor. More complaining and they finally tell me they've found a room that meets our requirements but only on the inside atrium. My husband is disabled and we travel with a dog and a packed vehicle. The only reason we would ever stay at this motel is that it has outside-access rooms and those are hard to find in Lubbock. Over Thanksgiving we tried again and were treated rudely by the woman on night duty. She tried to tell me I had no reservation and there were no rooms (there were perhaps 20 cars in the parking lot at midnight), but finally produced a room -- unfortunately off the inside atrium. We are on our way back to Denver today, and we will drive an extra couple of hours to avoid this motel. The rooms are fine, but the service stinks.

Stayed: November 2013, traveled with family
1  Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 - 280 of 405 reviews

Reviewed December 2, 2013

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Days Inn
1  Thank Melissa M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 2, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
1  Thank Stephanie T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 1, 2013

Never again will I stay in this motel again. Rented 2 rooms for the night. First room we rented had something very nasty on the toilet, was not even cleaned and the room smelled like an ash tray. Moved to another room and it still smelled like an ash tray and they were supposed to be non smoking rooms. We had 5 children and they couldn't even use the pool that was there because it was ice cold. I complained but nothing was done. It was super cold where the pool was located. Kids used the hot tub but we couldn't even enjoy them being in there because we froze our rear ends off just sitting there. It was warmer outside than it was in there. Then the breakfast was terrible. The girl that worked in there was rude did not even look old enough to work there. She acted like it was inconvenience to ask her for anything. The manager of this motel really needs to look at the reviews for this place and do something about this.

  • Stayed: November 2013, traveled with family
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1  Thank Kenzie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Days Inn
1  Thank Chris N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2013

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Days Inn
Thank Richard T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 12, 2013

  • Stayed: November 2013, traveled solo
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    • Service
Review collected in partnership with Days Inn
1  Thank bowlerrick
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Felix H, Manager at Days Inn Lubbock South, responded to this reviewResponded November 17, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Inn Lubbock South

Address: 6025 Avenue A, Lubbock, TX 79404-5109
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 70 Hotels in Lubbock
Price Range: $50 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn Lubbock South 2*
Number of rooms: 80
Official Description (provided by the hotel):
Saddle up for a comfortable west Texas stay at our modern Days Inn Lubbock South hotel near Texas Tech University. Located just off Highway 84 and I-27, our hotel offers comfortable accommodations at an affordable rate in Red Raider Country. Start each day with a free Daybreak continental breakfast before heading out to great Lubbock attractions near our hotel. Return to in-room amenities like a refrigerator, microwave, and free WiFi before calling it a night. A large chandelier-lit atrium houses our indoor pool and hot tub. Book a tee time at The Rawls Course on the northern edge of Texas Tech University, or catch the Red Raiders football team in action on Saturdays in the fall. Learn about a Lubbock rock pioneer at the Buddy Holly Center. Then, soak up the lively nightlife along Buddy Holly Avenue and University Avenue. Take the kids to Joyland Amusement Park for fun rides and games, just five miles away, or spend a lazy day on Buffalo Springs Lake. With 2450 square feet of event space, our hotel features 3 meeting rooms. Plan your next meeting or special event with us. We also arrange great rates for groups — large or small. ... more   less 
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Also Known As:
Days Inn Lubbock South Hotel Lubbock
Lubbock Days Inn

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