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Microtel Inn & Suites by Wyndham Longview
Ranked #18 of 34 Hotels in Longview
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191 reviews from our community

Traveler rating
    52
    53
    48
    21
    17
See reviews for
77
35
17
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Leander
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2013

We had always had pleasant stays at this facility, but this time you let us down. I had reserved for a double downstairs at least a month ahead. I did not know I needed to say we are handicapped--bad knees and bad back. We had 3 adults and a child with Down's Syndrome. All the downstairs rooms were gone. We spent a miserable night in the room that had one queen bed, and one sofa sleeper. There were a number of single rooms empty. Under the circumstances and the fact that we have been regulars for the last two years, I feel we should have been offered two singles. The sofa bed was very uncomfortable for senior people with a number of problems like bad knees and back problems.

  • Stayed September 2013, traveled with family
    • Sleep Quality
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
1 Thank Martha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelinnsuites1, Webmaster at Microtel Inn & Suites by Wyndham Longview, responded to this review, October 17, 2013
Dear Guest,

Thank you for staying at the Microtel Inn during your recent visit to our area.

We thank you for your review and at the same time we apologize on behalf of the concerned hotel staff for the inconvenience.

We have given additional training to the hotel staff and reception managers to ensure that our loyal guests are offered the finest hospitality and care.

We take our reviews very seriously and you can be assured that it will never happen again.

During your next visit to our place please consider our hotel once again and experience a new hospitality.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2013

Fitness center had no AC, bike broken, limited breakfast selection, lobby often smelled of smoke, room tiny, towels thin, took 3 tries to get the key card to work properly.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
1 Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelinnsuites1, Webmaster at Microtel Inn & Suites by Wyndham Longview, responded to this review, September 2, 2013
Dear Guest,

Thank you for choosing Microtel Inn & Suites by Wyndham Longview for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Maintenance was informed of the smoke smell you reported in the lobby and instructed to see to its elimination.

• The breakfast staff was approached about enlarging the choices which they offer.

• Maintenance was informed of the problem you experienced with the towels and Keycard instructed to see to its repair or replacement.

• Maintenance was informed of the problem you face in our fitness center and see that whether we can install AC.

I hope that the next time you visit our area; you will once again choose to stay at Microtel Inn & Suites by Wyndham Longview. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Longview

Property: Microtel Inn & Suites by Wyndham Longview
Address: 803 N Access Rd, Longview, TX 75602-4310
Phone Number:
Location: United States > Texas > Longview
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Longview
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Longview 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Microtel Inn And Suites
Longview Microtel

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