I stayed at this hotel for 1 night for business. Despite this hotel being relatively new and appearing nice from a distance, my experience was terrible. I reserved a room with a queen sized bed and upon arrival was checked in to a room with 2 doubles. I was not told this was happening and did not realize it until I was in the room. The front desk clerk advised me there was nothing she could do since the hotel was overbooked and they had already given my room away by roughly 6:00pm. The room itself appeared modern and new. However, it was not clean. There was food in the kitchenette chair, the bathroom was dirty- mold in the caulk, no non-slip mat (I almost slipped every time I moved in there- I am young and in shape), the tub was stained, and the bathroom had not been cleaned properly as evidenced by the various small objects I found on the floor. The night of my stay I noticed a small dying bug on the bathroom floor which I did not think much about until the next morning. The next morning, I found a BED BUG on my night stand. I caught him and identified him as such (I am a doctor with a background in entomology). At this point, I am still not sure if my clothes, luggage, car, and house have been fully decontaminated despite taking the proper steps to do so. I brought the bug to the GM that same morning and he confirmed that it was a bed bug, waived my fee for the night, offered me a free night's stay there in the future (HAHAHA!), and offered to have my clothes dry cleaned (that doesn't address contamination of my car or luggage). Although I have filed a formal complaint, I have yet to hear back from Choice Hotels regarding professional extermination. STAY FAR AWAY FROM THIS HOTEL! IT'S DIRTY AND ITS SERVICE IS SERIOUSLY LACKING.
- Official Description (provided by the hotel):
- Stay at the center of all the action at the newly built Hawthorn Suites by Wyndham Longview hotel. Among hotels in Longview, Texas, our location is nearby top area attractions such as Maude Cobb Convention Center, and convenient for families visiting loved ones at LeTourneau University, Good Shepherd Medical Center and Longview Regional Medical Center. East Texas Regional Airport (GGG) is also within easy driving distance at about 12 miles away. Whether you are looking for extended stay hotels in Longview, TX, or are simply stopping in for a quick visit, our hotel offers well-appointed guest rooms with free high-speed WiFi, flat-screen HDTV, work space and sitting area, as well as a fully-equipped kitchen area with microwave, stove and refrigerator. Onsite facilities include guest laundry, outdoor swimming pool, business center, grill area, fitness center and sundry shop. Each morning we provide a delicious free continental breakfast. Reserve your room online today and bring your children up to age 17 with you for free, as well as your pets for a nominal fee. ... more less
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