We finally arrived around 11:00 PM. Checked into our room and immediately became disgusted. Rust and hair were in the bathtub, along with tile coming up on the bathroom floor. There were dirty towels, stained sheets and wallpaper peeling. Not to mention the occasional spider crawling across the dresser. It was horrible.
We left to attempt to find another motel to stay and were successful. By this time it was close to midnight but we packed up our bags and went to the office to request our money back. We were told had we informed them when we checked they would have honored that request...but an hour had passed and giving our money back for a room we were not staying in was not an option.
The next moring we contacted the main office to again request our money back and let them know the condition of the room. We were told our problem would be taken seriously and given quick attention.
After contacting not only the main office, but also the general manager and many others in the corporate office all we have gotten to date is an apology from the corporate office...not even from the motel iteslf. No money has been returned.
These people are not into customer satisfaction. Don't waste your time, energy or money with this property.
- Free Wifi
- Free Parking