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“great bed - bad breakfast”

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Hampton Inn & Suites Longview North
Ranked #2 of 35 Hotels in Longview
Certificate of Excellence
Reviewed April 7, 2014

We had stayed at this hotel before and it was great. However this last time I had recommended to family members, I think we booked 6 rooms, but the breakfast was horrible. There was no eggs or french toast, only some sausage. Muffins were scare and untasty. Something was up with the waffles,(they may have run out also) and when we got there there was a long line. It took 10-15 min for a few of us to even get one. Spoke to staff, they were unhelpful. On the positive note I love there beds. Great nights sleep.

  • Stayed: March 2014, traveled with family
    • Value
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Review collected in partnership with Hampton
Thank klhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 - 293 of 435 reviews

Reviewed March 31, 2014

Nice rooms and good workout rooms. Great TV channel variety. Friendly staff and nice indoor pool area. Hotel is updated with new fixtures. Internet speed was decently fast. Will definitely recommend and will be going back soon.

  • Stayed: March 2014, traveled on business
    • Value
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Review collected in partnership with Hampton
Thank Paola T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, Manager at Hampton Inn & Suites Longview North, responded to this reviewResponded April 29, 2014

Thank you so much for staying with us here at the Hampton Inn and Suites in Longview and for taking the time to write a review of your experience with us. I am so glad to hear you appreciated our TV selections and enjoyed our pool! Thank you also for noticing our upgrades. While our hotel is still fairly new, we are constantly making updates to ensure everything remains fresh, clean and modern.

I'm glad you enjoyed our fitness center. If you are inclined next time you are here please ask us for a free fitness pass to one of the local gyms we partner with. We are delighted to be able to provide our guests, should they desire, with access to a true gym experience and an even larger variety of equipment than we have available at the hotel. We look forward to your next visit!

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Reviewed March 31, 2014

The meeting room was perfect for 25 people and sleeping rooms were great. Everything I had requested was set up in the room when I arrived. The entire staff was awesome. Tiffany Strange, their Sales Manager, was wonderful with all the last minute changes and very helpful with getting everything set up for us. I will definitely be taking our Board back there for our next Strategic Planning meeting.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hampton
Thank Tambra O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, Manager at Hampton Inn & Suites Longview North, responded to this reviewResponded April 29, 2014

Thank you so much for taking the time to review the Hampton Inn and Suites of Longview on TripAdvisor. We love reading such positive remarks indicating our hotel and staff met the needs of your recent meeting. Thank you also for mentioning Tiffany and her phenomenal service! It is our privilege to have your group with us. Thank you for the opportunity to serve you. We look forward to your next meeting!

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Reviewed March 17, 2014

Very comfortable accommodations with easy access to the highway as well as restaurants. I will stay there every time I am in Longview. Staff was friendly and helpful. And the hotel is also a great value.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton
Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, Manager at Hampton Inn & Suites Longview North, responded to this reviewResponded April 29, 2014

Hello,

Thank you so much for choosing the Hampton Inn and Suites in Longview for your travel needs! We always appreciate it when our guests take the time to provide us with feedback on TripAdvisor and we are delighted you found our location comfortable, convenient and friendly! We really enjoy getting to know our guests who come back time and time again when they are in the area. It truly says something that they continue to stay with us! We thrive on knowing we offer a good value and we appreciate your loyalty! Next time you are here, let us know if you have any special needs or room preferences for when you are our guest. We are always happy to have those taken care of the second you walk in the door so you feel special, comfortable and at home!

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Reviewed March 17, 2014

We arrived late in the evening and there appeared to be only one person working the front area. We had to wait quite a bit while he filled coffee and condiments for other guests. Most of the staff was friendly and helpful. The breakfast was wonderful with a variety of things to choose from. We prepaid for our room in order to get an online discount and were double charged (the prepaid charge and the night of our stay). Customer service was friendly and apologetic and worked to resolve this quickly.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Shannon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

Attractive, big, clean room....courteous staff that followed two requests made at time of online reservation: specifically, lower floor because we're old and no room spray with floral or other scents because of odor sensitivity. (We make these requests on line, then call the day of our arrival to point out requests. When we called this hotel, the clerk assured us that our room was reserved with instructions to the cleaning staff.)

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, Manager at Hampton Inn & Suites Longview North, responded to this reviewResponded April 29, 2014

Hello,

Thank you so much for taking the time to review our hotel on TripAdvisor. It's so wonderful to hear how much we pleased you by accommodating your simple requests! We appreciate it when our guests call us before their stay to let us know of any special needs and/or preferences. Thank you for letting us know so we could make your time with us comfortable. Cleanliness, comfort and service always remain our top priorities here at the Hampton Inn and Suites in Longview.. We would love to have you stay with us next time you are in the area!

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Reviewed March 6, 2014

We were in town for a baseball tournament, and several members of our team stayed at this Hampton Inn. The staff was super friendly, and Tiffany, one of the managers, even had small welcome gifts waiting for us in our rooms. We would definitely stay here again!

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Marcy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, Manager at Hampton Inn & Suites Longview North, responded to this reviewResponded April 29, 2014

Hello,

Thank you so much for taking the time to offer your experience at our hotel to other travelers considering a stay in the area. We appreciate your comments and are so glad to hear you had a wonderful time while traveling with your team. It's always a pleasure hosting groups and teams. Tiffany does a wonderful job making creative welcome gifts and I am so happy you were delighted to find your welcome goodies in the room! We hope you will stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Longview North

Address: 3044 N Eastman Rd, Longview, TX 75605-5093
Phone Number:
Location: United States > Texas > Longview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 35 Hotels in Longview
Price Range: $112 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Longview North 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Whether visiting for business or pleasure, the new Hampton Inn & Suites Longview-North will make your stay in Texas both productive and pleasant. This spectacular four-story hotel offers 91 upscale luxury-rooms and studio-suites designed for guests who require a week or more of travel accommodations. Enjoy all the extras the Hampton Inn & Suites brand-offers, from complimentary-breakfast and high-speed Internet-access, to comfortable-rooms and upgraded amenities that make Hampton Inn & Suites Longview-North an upscale, state-of-the-art new generation hotel. ... more   less 
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