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“Andre' the Giant Upstairs” 3 of 5 bubbles
Review of Homewood Suites by Hilton Longview

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Homewood Suites by Hilton Longview
Ranked #7 of 34 Hotels in Longview
Certificate of Excellence
Saint Augustine Beach, Florida
Level Contributor
194 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Andre' the Giant Upstairs”
3 of 5 bubbles Reviewed February 20, 2013

If you stay here, be sure to get a room on the top (3rd) floor as the space between the rooms is not very insulated for sound. As I write this, it sounds like Andre' the Giant is above me doing power lifts. This is since 4:40 this morning. I expect him to come through the ceiling any minute. Clomp, clomp, boom. Clomp, clomp, boom. I don't know what he's doing up there but I'm glad I'm leaving today. I didn't give a poor review because the place is clean and otherwise comfortable.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AuditMan001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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269 reviews from our community

Traveler rating
    146
    57
    32
    20
    14
See reviews for
98
23
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108
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Katy, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 4, 2013

I stayed here for 4 nights on a business trip. There was nothing exceptional not anything bad about this hotel. Breakfast was good. The evening food was not very appetizing - we chose not to eat it. The free beer was not cold and was flat. Nice enough hotel for the 4 nights. I like the suite concept - this one was almost as large as my first apartment.

Room Tip: it is a 3 level hotel - try to stay on 3rd floor to avoid "elephant man" that stayed above...
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  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank krussl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 27, 2013

I was in for a trip to take my son to a college preciew. We were greeted warmly. I asked if i could secure a discounte rate due to thecollege Visit. Received discount with a smile. The Room was ready at 4 pm. Comfortable beds. Had a fireplace room and enjoyed the warmth. While the area is a little rough, the property appears to be well secured.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DavidSHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed January 15, 2013

I had stayed at this hotel several times over the years and was always happy. A couple years ago I stayed at this hotel and was saddened how the hotel looked. My biggest complaint was the quality of service from housekeeping. The rooms were not cleaned to the standard of a decent hotel. Two years went by and I read several reviews which made it seem that the hotel got their act together so I booked a two bedroom suite. My family lasted one night at the hotel, again, the housekeeping was horrible, some examples, dirty sock in the floor of the closet, a bottle of cleaning spray left behind the door, yellow towels, hair on the floor and spider webs in corners. I complained to the hotel staff, who assured me they would look into everything. They were really polite. Homewood Suites has always offered top notch rooms and service, this was not up to their standard. I travel to Longview often, but I don't honestly feel I would give them another chance, which is sad because Hilton is one of my favorite hotel chains.

Room Tip: It is shame of my experience because they have a great outdoor pool, which is one reason I had alway...
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  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank fifiMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AudreyWhitten, Director of Sales at Homewood Suites by Hilton Longview, responded to this review, January 18, 2013
Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room and apologize for this experience. We work hard to ensure the comfort and satisfaction of our guests and apologize that we were unable to meet that expectation. I am working with our housekeeping staff to prevent this from happening in the future. I hope that if you travels bring you back to the area that you will consider staying with us again.

Audrey Whitten
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro, Oregon
1 review
5 of 5 bubbles Reviewed January 13, 2013

Great staff and amenities!! Evening reception was very nice and the meals offered were really quite good, given the circumstances (not a full restaurant/kitchen). Our room was very comfortable and comfortable to work in. We were here for 3 weeks working and needed a relaxing, roomy comfortable space and this definitely fit the bill. Only complaint (which I shared with Hilton) is that MSNBC on the TV was actually showing a "fanatical" religious station that was way beyond the mainstream - never seen anything like anywhere! - it was actually quite weird and I sure would not want my children watching such garbage. Other than that - a great stay.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CR217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco, Texas, United States
1 review
5 of 5 bubbles Reviewed January 10, 2013

Nice hotel, clean and courteous and rates are good. They were very courteous and helpful with directions, room assistance and made sure we enjoyed our stay.Our room was nice with all amenities and the only problem we had was their wasn't toiletries in our bathroom and the front desk fixed everything within 5 minutes of a phone call and was very courteous.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarcieR352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, Texas
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

This was a nice place to stay. VERY clean rooms and public areas. The staff was welcoming--even to a group of teenagers. There were no problems at all. The rooms are VERY large with plenty of room to stretch out--even for teenage boys. The business center was great and they even offer from your own phone printing.

Room Tip: We were on the top floor which was very quiet.
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  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank speek201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AudreyWhitten, Director of Sales at Homewood Suites by Hilton Longview, responded to this review, December 18, 2012
Thank you so much for your kind words in review of our hotel. We always look forward to making all of our guest feel welcome. I will share your kind words with my staff and again, thank you so much.

Audrey Whitten
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Longview

Property: Homewood Suites by Hilton Longview
Address: 205 N Spur 63, Longview, TX 75601
Phone Number:
Location: United States > Texas > Longview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Longview
#4 Family Hotel in Longview
#5 Romantic Hotel in Longview
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Longview 3*
Number of rooms: 75
Official Description (provided by the hotel):
A great location close to I-20 and many of the area’s top corporations, including Good Shepherd Medical Center, Texas Eastman, General Dynamics and LeTourneau University, means this hotel is always popular with visitors in Longview, Texas. Mix & mingle at our Welcome Home Reception, where you’ll be treated to light dinner and drinks. Relax and enjoy world-class service: our hotel offers complimentary Wi-Fi, a business center, a refreshing pool and free hot breakfast daily. ... more   less 
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Also Known As:
Homewood Suites Longview
Hilton Longview
Homewood Longview
Longview Hilton
Longview Homewood Suites

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