I honestly don't even know where to begin. I was traveling with a group of 9. Each of us with our own room. Hotel management called on two occasions to get us to cancel our reservations, which we did not want to do since there were 9 of us, each with our own reservations. The hotel ultimately cancelled all of our rooms without notification or our consent.
The reason's given were different each time. I was told that they had to make room for people displaced by a hurricane...all other hotels in the area still had a large number of rooms available so this was a lie. When I questioned that, I was told they since the Homewoods rooms were nicer they were better suited for the people from the hurricaine that would have long, extended stays, and that since we were only there for one night we didn't need rooms like they have at the Homewood. Next we were told that they had guests already staying at the hotel that decided to extend their stay (nevermind that their reservations did not cover the time period we were supposed to be staying there). Next we were told that there was a large group of people with a family reunion that needed our rooms. I asked the hotel manager if any other guests were being asked to move to another hotel in another town and I was told that I did not need to know that information, that it was priveleged information and that I would not be given it. The hotel offered no other compensation for us other than to block some rooms for us at a Hampton Inn in a different town at the same rate.To top it all off, I was accused of hanging up the phone on the hotel, when the cell phone I was using dropped the call. Seriously! You can't make this stuff up.
GOOD BYE HILTON HOTELS - YOU ARE OFFICIALLY THE WORST
ex-Hilton HHonors member
- Official Description (provided by the hotel):
- A great location close to I-20 and many of the area’s top corporations, including Good Shepherd Medical Center, Texas Eastman, General Dynamics and LeTourneau University, means this hotel is always popular with visitors in Longview, Texas. Mix & mingle at our Welcome Home Reception, where you’ll be treated to light dinner and drinks. Relax and enjoy world-class service: our hotel offers complimentary Wi-Fi, a business center, a refreshing pool and free hot breakfast daily. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Priceline, Hotels.com, Booking.com, Travelocity, Cancelon, Orbitz, Hotwire, HotelQuickly, Cheap Tickets and TripOnline SA so you can book your Homewood Suites by Hilton Longview reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites Longview
- Hilton Longview
- Homewood Longview
- Longview Hilton
- Longview Homewood Suites