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“Dirty & rude hotel staff, price increased on check in.”

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Days Inn & Suites Llano
Ranked #3 of 3 Hotels in Llano
Reviewed July 15, 2012 via mobile

Hotel was dirty. Shower curtain covered in mold. Hotel staff said we could have changed rooms. Confused how it okay to hang a dirty shower curtain for other customers. Original reservation on phone I gave age of kids. Was quoted a price based on 2 adults, 1 child & 17 year old. They changed rate on me on arrival after the cancellation time. On check in they charged additional for 17 year old which does show on website. Front desk said wrong ages were put in computer. They entered computer info when I called. Accused me of giving wrong ages. Said she would refund the fee then said she wouldn't & would not admit their error or take responsibilty. Just complained how others lie about ages all time. Love to be treated like "others". Front desk clerk just wanted to argue. Would not print my receipt for check out. Just wanted to argue. Receipt finally printed & I left. Staff member quit/fired over stealing shoes, using foul language in parking lot, walked off the job. Will never stay here again. Very disappointed.

  • Stayed: July 2012
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2  Thank runnergirlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 - 132 of 135 reviews

Reviewed June 16, 2012

Clean rooms, friendly staff, perfect location. You can walk to most of the cool places in town. I love this Days Inn!

  • Stayed: May 2012, traveled solo
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Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012 via mobile

We stayed here while wilddflower viewing. The first clue of a problem was that many guests were sitting in chairs outside their rooms. As soon as we got in our room we understood--it was a dark cave. Even taking into account the one bad bulb there was insufficient light. At breakfast the next morning even my husband said come on, let's get something decent. Love Llano but will be staying elsewhere next time.

  • Stayed: April 2012
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Thank brownq8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vipul p, Manager at Days Inn & Suites Llano, responded to this reviewResponded July 19, 2012

Thank you for the feed back. Its a 2 room suite ( Long) unlike the the standard ( sqare ) 1 room..hence the diffrence in feeling. Majority of our guest likes the extra sitting room with sofa , TV, tables etc for work & convinience for kids or extra people.. We have the sitting area in hallway which is not available in majority of hotel & hence many time people who wants to smoke or get together use that extra facility.Also majority of our cliental are for leisure.so they come in group for reuninon, wedding, hunting & enjoy the hill country hence like to use the extra out side sitting arae to get together & enjoy the outdoor.The breakfast is continental as per days inn standard..Still we do above the standard requirement & serve the waffle to keep the guest happy. Unlike the big hotel who serve better breakfast at extra room charge & some time charge for it & not complimentary like we do. Please give us a feedback of how your next stay at other hotel in Llano & if you find anythig better than what we provide , As that will help us to improve our facility.

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Reviewed May 5, 2012

Stayed at Llano Days Inn last night. I would highly recommend it. I I ever need to stay in Llano again, it will be Days Inn. The gentlemen at the desk when we checked it was very friendly and spoke English. When we got to our room the refrigerator was not working, called the front desk, and within minutes he was there to move us into another room. We had a photo shoot today and would not be able to get out by 11 a.m. They, very kindly, gave us a late check-out until 3 p.m. The suite was very clean and spacious. Must say we enjoyed our visit.

  • Stayed: May 2012, traveled with family
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Thank Jo Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vipul p, Manager at Days Inn & Suites Llano, responded to this reviewResponded July 19, 2012

Thank you for your feedback

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Reviewed October 16, 2011

I did not find many of the problems reported in other reviews.

1) Our room was spotlessly clean and there was no problems with smells of any kind.

2) I found the service to be excellent. The night clerk was Indian and did not speak perfect English. She was a live in with a small child. The morning clerk was Anglo and was a delight. She even fixed waffles for us since she had the time with a light breakfast crowd.

3) There was no problem with noise. There were 4 or 5 young women in the room next door (bikers) and we never heard them at all.

4) The price was very reasonable.

My only complaint was that the stairwell and hallways could stand a good sweeping and tools and garbage cans were stored near the stairwell which was not very sightly.

I would stay here again.

Room Tip: We were in room 203.
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  • Stayed: October 2011, traveled as a couple
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1  Thank dfox7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vipul p, General Manager at Days Inn & Suites Llano, responded to this reviewResponded November 17, 2011

Thank you for your feedback..In order to provide better facility to our regular & new guest, we keep doing updates in our hotel as needed..Hence the tool etc by stairwell..but its already cleaned as we are done with our painting work..

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Reviewed September 16, 2011

We stayed at this location and found out that our online booking created two room reservations and the clerk would not cancel the extra room although I had an e-mail showing one room only - they insisted in charging for the two rooms regardless so we decided to stay for two nights to clear this mess. THe hotel was very nice and clean, the only thing that really put a damper on our weekend was the clerk's attitude - she was extremely rude to my wife and honestly if it wasn't because they were going to take the money from our account regardless we would have not stayed there.

  • Stayed: September 2011, traveled as a couple
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Thank DTaxMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vipul p, General Manager at Days Inn & Suites Llano, responded to this reviewResponded November 17, 2011

Since it was after cancellation time front desk couldnt cancel reservation in our system & it will have to go to no show... But to keep you happy & save your money she offered to use the no show charge on your next stay..Which you decided to use as you had Confirmed with days inn corporate, that the reservation was valid & can not be cancelled & will have to go for no show charge. And we gave you the free night although we are not required to do so, just to keep you happy so you can come back to stay with us in future or give a good referance.So the front desk person was helpful rather than rude, as she called manager & got a free night for you, Since system wouldnt allow her to cancel the reservation which you were insisting.
GM

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Reviewed August 7, 2010

This room was just so smelly with old cigarette smoke that it made me sick. The AC was mostly working, but I don't think that the filter had been cleaned in years. There was not an option for a non smoking room. The staff was nice, but they really need to do something about this problem. The room itself was spacious, with a pull out sofa bed, but we couldn't spend much time in there with the smell. I would not normally even write about something like this, but it was really, really bad. Our clothes and bags even smelled when we left.

  • Stayed: July 2010, traveled on business
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1  Thank islascaribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vipul p, General Manager at Days Inn & Suites Llano, responded to this reviewResponded November 17, 2011

It was SMOKING room, thats why it smell..you had booked SMOKING room & unfortunately when you came to check in we could not change to NON SMOKING room..as all NON SMOKING room were booked..and the filters in SMOKING rooms are cleaned every month..but its just that all people who take SMOKING room..smoke in room and to non smoker like you, it will feel really smelly..i understand it as a non smoker..If you comeback to our town please stay in our NON SMOKING` room & we assure you, you will not have any complain of smell at all, as testified here by other guest who had stayed in our `NON SMOKING` room..if you had told us that time we could have cancel the smoking room reservation without any charge & you could have stayed in non smoking room elsewhere in town.

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Additional Information about Days Inn & Suites Llano

Address: 609 Bessemer Ave, Llano, TX 78643-1607
Phone Number:
Location: United States > Texas > Llano
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Llano
Price Range: $88 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn & Suites Llano 2*
Number of rooms: 1
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