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“Excellent guest services, clean property and great breakfast!”

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Hilton Garden Inn Dallas Lewisville
Ranked #2 of 23 Hotels in Lewisville
Certificate of Excellence
Northglenn, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent guest services, clean property and great breakfast!”
Reviewed April 10, 2013

I spent an entire week at the HGI in Lewisville. The staff went out of their way every day to ensure that I was greeted and taken care of. The free internet in the room was a huge benefit. I thoroughly enjoyed the breakfast everyday; the made to order omelet is a great way to start the day. Having a cup of coffee or tea to go in the morning is always nice and the fresh cookies in the afternoon after a long day sure hit the spot.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThreeOfSix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, April 11, 2013
It was our team's pleasure to have the opportunity to serve you for a week. Your feedback is very important to our team. It's exciting to hear that you enjoyed our breakfast each morning. Again, your satisfaction is extremely important to our team.
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545 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Level Contributor
3 reviews
Reviewed April 10, 2013

Came for a small weekend convention, on a whim due to low cost of stay, the hotel was always clean, staff was pleasant and they actually heed the "do not disturb" sign, a first in my experience. Breakfast was Great and offered a nice variety of food. Bar was also nice if you care to indulge. Excellent experience and i hope the convention returns again next year!

  • Stayed April 2013, traveled solo
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, April 11, 2013
Tom,
We appreciate you feeback! It means a lot to the team that our focus and commetment to doing whatever it takes to exceed your expectations. I will be sharing your comments to the team, and thank you again for taking the time to share your experience! If you ever back in town please let me know as I would love to meet you in person.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, Alabama
Level Contributor
4 reviews
3 hotel reviews
Reviewed April 8, 2013

We just spent the weekend at the Hilton Garden Inn in Lewisville, TX. The staff went out of their way to help us at check in and throughout the stay. It is a cut above your average hotel. Courtney was very helpful to us. She was extremely patient and persistent in a positive way to help us solve some confusion because three different people were involved in making the reservations. The place is very clean and well maintained. The breakfast is not cheap if you don't have the bed and breakfast package but it is wonderful. Great service and great food there as well. Plenty of parking here and a great location near the mall. The price was great as well. There were a mob of young people there for both tennis and basketball events but the place was still quiet. They did put us on upper floors so we would have quiet situations. Big plus for me. Highly recommended.

Room Tip: We were on the fifth floor on the end. Longer walk but quiet!
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, April 11, 2013
Your feedback is really important to team, and I will be sharing your experience with the Team. It is great to hear that Cortney's passion for servicing others has made an impression on you. I'm glad to hear that your experience with several groups in house did effect your experience. Again, thank you for your feedback and look forward to serving you soon!
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Chicago, Illinois
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 31, 2013

This is a great hotel, the AAA price was a great value, with free internet, free coffee bar, cookies and popcorn and lemonade served in the evening. The only drawback is that it is attached to the convention center and the area gets crazy busy when events are going on.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mwc321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, April 2, 2013
Thank you very much for your posting for your most recent stay. I am very glad that you really enjoyed our hotel. The popcorn and cookies with infused water are very popular. I apologize for the conference during your stay and hopefully did not keep you from enjoying our team and accommodations. Thank you for your business and next time your in town, I would love to meet you in person.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
1 review
Reviewed March 27, 2013

This is the third year that our group has blocked rooms at this hotel. The Staff is always helpful and ready to assist in any way. We used the business center quite a bit this time around. My only observation there was that the printer was black and white only....no color option. Free wireless internet option was great! We appreciate the registration assistance with our block room rates each year, too. See ya'll in 2014!

Stayed March 2013, traveled on business
Helpful?
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, March 28, 2013
Your satisfaction is very important to us and we appreciate your feedback!

I am excited that your event went so well and look forward to hosting your event in 2014. I apologize about the black and white printer. We have two printers in the business center that is black and white and full color near the copier.

We will be sharing your feedback with the team and want to thank you for your loyalty and business.

I would love the opportunity to meet next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed March 20, 2013

Courtney at the front desk is a class act! Friendly and professional ! She made sure we had the room type we requested and gave us details about the area . We are from Houston, and not familiar with the area. She was a true gem!

  • Stayed January 2013
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Helpful?
Thank QueenBea77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, March 25, 2013
We are very greatful for Courtney's spirit to serve our guests. I appreciate you taking the time to give us you feedback. We will be sharing your comments with the team especially Courtney. I am so glad to hear that Courtney went above and beyond for you. We appreciate your business and loyality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
80 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 16, 2013

This is a good HGI with the amenities most of this chain has. It is a large hotel (6 floors) and has a convention space attached. The rooms are a good size, although the bathrooms are small compared to other HGI properties I have stayed at. It is also a little noisy but not bad. Beds are firm but can be adjusted, and the workspace like most HGI properties is well set up for the business traveller. Staff are friendly and helpful, the bar and restaurant staff provided excellent service. There is a really nice outdoor pool and also a patio with fireplace. I will stay here again

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, March 18, 2013
Thank for the giving us your honest feedback. Your satisfaction is very important to us and I will be sharing your comments to our team. I would love the opportunity to meet next time you’re in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas Lewisville

Property: Hilton Garden Inn Dallas Lewisville
Address: 785 State Highway 121 Byp, Lewisville, TX 75067-8175
Phone Number:
Location: United States > Texas > Lewisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lewisville
#3 Family Hotel in Lewisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas Lewisville 3*
Number of rooms: 165
Official Description (provided by the hotel):
Relax in one of 165 guest rooms, suites and accessible rooms and sleep deep in a Garden Sleep System® bed. All rooms are equipped with a 32-inch flat-screen TV, a spacious work desk, an ergonomic chair, and a hospitality center featuring a microwave, refrigerator and coffee maker with Starbucks coffee. Start each morning with a cooked-to-order breakfast. Join us again for dinner at the Great American Grill®. Buy snacks or TV dinners from the Pavilion Pantry®. Unwind with a workout in the fitness center, or a dip in the swimming pool. Catch up with friends and colleagues over a beer or cocktail at our cozy Pavilion Lounge. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas Lewisville Hotel Lewisville
Hilton Garden Inn Lewisville
Hilton Lewisville

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